Sophie Dennis
@sophiedennis.bsky.social
990 followers 610 following 370 posts
Head of User-Centred Design & Product @MadeTech. ex @ukhsa @nhsdigital @cxpartners @dwpdigital. Devon exile in Yorkshire. #sophiesthatux she/her
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sophiedennis.bsky.social
I am happy to call it causation. We know social connection and community is really good for people’s health and wellbeing. It had its toxic side - hello status anxiety - and that was def part of the decline. But most platforms also made clear algorithmic choice to favour the entertainment model
sophiedennis.bsky.social
So basically it all went to sh*t when social media platforms decided their purpose was entertainment not connection
sophiedennis.bsky.social
We often call large fan/follower groups communities, and many provide community connection as a by product. Often between much smaller self-selecting sub groups. But they are way too large to consistently foster meaningful interpersonal relationships for the majority of participants.
sophiedennis.bsky.social
The platform is then incentivised to push these larger, easier to monetise accounts - high volume, high ££ value, low social value - in preference to your lower volume, higher social value connections which have little monetary value to the platform. The platform can’t monetise warm fuzzies.
sophiedennis.bsky.social
The entertainment model, by contrast, encourages the super account. The influencer. Tens or hundreds of thousands, even millions of “connections” in form of fans and followers. Monetisation along a well trodden ad/page view model becomes more straightforward and easier to incentivise
sophiedennis.bsky.social
Connection and community are ofc constrained by Dunbars number. Most people will have a small number of high value (to them) connections. Dozens to low hundreds. But to the platform, value of any one account/post - assuming some form of $/view ad model - will be low.
sophiedennis.bsky.social
The responses to this really show how social media went to sh*t when platforms changed their purpose from connection and community, to entertainment and engagement.

All the best outcomes are about connection and community. Yes some people also grew a large audience, but that was really a by product
conradhackett.bsky.social
Has anything great happened in your life because of social media?
Reposted by Sophie Dennis
helensalisbury.bsky.social
How about approaching this from the other side- how do we incentivise employers to make the adjustments necessary to help people with disabilities into work. Rather than suggesting that if sick people just tried a bit harder they could not be sick, which is what this looks like
sophiedennis.bsky.social
No wonder right wing leaning politicians are keen to emulate Gulf state migration policies: “It enables the citizens of the country to have huge amounts of leisure [and] a caste system, where mostly brown, dark-skinned people are running the society in terms of labour but not getting any benefit.”
sophiedennis.bsky.social
Tom wins at Alt text, even when he forgets
dj-acid-reflux.bsky.social
Also, sorry, somehow forgot the alt text on pic 1. It's Harrison Ford with Sergio Mendes and his band. Harrison is wearing a cap and no shirt. What his grin says he is thinking is "Aren't I annoyingly talented and hot? But I am taking it easy today. It is 11am & I have only slept with seven people."
sophiedennis.bsky.social
❤️ everything crossed
sophiedennis.bsky.social
** stands up ** applauds **

(sits down again quickly)

Wooo and indeed hooo

Go you
sophiedennis.bsky.social
I quite like:

Services: the mountains, the big promises an organisation makes.

Experiences: the paths people walk to access those services.

Capabilities: the tools, processes, and functions that make it possible.

Foundations: the bedrock: IT, data, infrastructure, governance.
da.vebrig.gs
This is really good: "Most of What We Call a ‘Service’ Isn’t One (and Why That Matters for Product People)" productinservice.substack.com/p/most-of-wh... by Scott Colfer (who I can't find on here)
Most of What We Call a ‘Service’ Isn’t One
Product in Service October 2025
productinservice.substack.com
Reposted by Sophie Dennis
rachelburch.bsky.social
Read or don’t, up to you. 🙂❤️
Autumn is the season I fell ill twelve years ago. Legs buckling as a seventy year old outpaced me on a photography lesson I was supposed to be giving. I'd had these phases before, survived on a part time income for years. This was different. A huge invisible anchor bound my body to beds, even sitting up was difficult. My mobility collapsed in four weeks. And my micro business. I was hopeful to see a specialist who sadly was clueless, results normal.
I worked so hard on my own to build my business and that year I was invited to speak at the Bristol camera club, my heart broke as I had to decline, cancel, refund everything, everyone.
A few clients even wanted more than their refunds even though I told them I was now an electric wheelchair user. My heart shattered, my legs mired in mud unable to move.
Twelve years later here I am, still very unwell, I haven't been to a city for since 2013, too unwell to sit in a wheelchair to travel that far. The closest I got was the MRI At Derriford when lost my hearing in my left ear last year.
What do I miss most ? Bookshops, art galleries, exhibitions, I can't get to my local library but my partner collects books for me, which I love .
I miss it all, an active life, so much.
I can still hold a camera, visit places nearby, I love my NHS wheelchair, my social housing flat, my precious garden.
Autumn seeps in, and another year passes. I'm different from that 38 year old who fell to the ground all those years ago, stronger, older, more cynical, more compassionate, more cheerful.
I wear brighter colours, and bigger boots. And I swear even more spectacularly than I did before.
Reposted by Sophie Dennis
lbflyawayhome.bsky.social
“A full harvest moon is rising, though it is still only twilight”

Artist: CF Tunnicliffe
Writer: EL GrantWatson
A barn owl is perched on a wall at dusk. A full moon has risen in the still blue sky above a small village.
Reposted by Sophie Dennis
dj-acid-reflux.bsky.social
I've decided to make this piece permanently unpaywalled, as a sample of the writing I do on my newsletter. If you like it, you might enjoy a subscription. If not, you probably won't.

P.S. It's significantly better if you read it to the end, I promise.

www.tom-cox.com/once-upon-a-...
Once Upon A Time On A Lane
A few of you - but probably not loads - will have read this before but, while I put a few finishing touches to a new piece ready for Sunday, I wanted to post it again, in slightly spruced up form, for...
www.tom-cox.com
sophiedennis.bsky.social
Yay! I love this for you. I also turned wage slave a couple years back after working for myself for 20 years and have to say, it was a great decision. Not sure what I was freaked out about with it for all that time tbh.
Reposted by Sophie Dennis
pmeierprof.bsky.social
35 years ago today this happened. I’d grown up in the belief it could never happen, but then it did. It’s not been easy and even now reunification is an ongoing process. However, it makes me wonder what good things may be just around the corner that we currently think are impossible.
Reposted by Sophie Dennis
petermiles.bsky.social
Lovely bit of practical moral philosophy for your weekend...

(Seriously, this has helped to clarify a key issue for me)
Reposted by Sophie Dennis
1wayoranother.bsky.social
Perhaps because there are certain treatments, e.g. transgender medicine, pain management, types of dentistry, that are almost impossible to get on the NHS, and other areas where people go private because they don’t want to suffer while waiting for years. That isn’t a luxury like private schools are.
premnsikka.bsky.social
Streeting rules out VAT on private healthcare.

Govt levies VAT on private school fees. Why not on healthcare? Billions can be raised.

Private sector freeloads on NHS trained staff, doesn't pay for training. Makes excessive profits from NHS contracts.
Streeting rules out VAT on private healthcare
The health secretary says
www.bbc.co.uk
sophiedennis.bsky.social
“The NHS had failed Milly. It had made a misdiagnosis, allowed a child to struggle with a chronic illness for a quarter of her life – and wouldn’t pick up the pieces now.” There is hope for Milly; but only after her family spent £5k++ on private dr. This is medical negligence at systemic scale.
sophiedennis.bsky.social
“What’s our North Star?” asks one Labour veteran. “People would be more reassured if they thought there was a plan, but they don’t think there is a plan.”

The New Statesman profile of Burnham also good I thought. He came across as much as wanting a vision for the country, as ambitious for himself.