Last year, we launched a multi-year hiring plan to bring hundreds of new paramedics, superintendents, and support staff on board.We’ve hired more 9-1-1 call-takers, police officers, and firefighters — strengthening frontline services across the city.The results are real: crime is at a 40-year low, and 9-1-1 response times are 70% faster.Let’s welcome our newest recruits and keep building a safer Toronto in 2026.

Training with paramedics on the skid pad is a unique look into the lives of our first responders. They learn to navigate medical emergencies in a moving ambulance, perfecting their skills to deliver f...

I visited Toronto’s Central Ambulance Communications Centre, the heartbeat of our medical 9-1-1 response.Thanks to increased hiring across all emergency services, 9-1-1 call response times are now 70% faster. Faster care when it matters most.When someone calls 9-1-1 for a medical emergency, police receive and assign the call first. Then medical call takers step in, guiding you through those first urgent moments while dispatchers send help. It takes incredible coordination between teams, and resources.Huge gratitude to the Emergency Medical Call Takers, Dispatchers, Senior EMDs, trainers, support staff, and leaders who make this possible.