Veronica Phillip
@veronicaphillip.bsky.social
AI Implementation Specialist | AI Lead Technical Writer
I train AI to use your documentation. 200+ Clients Served.
✅ Deep expertise in AI Implementation, Software Documentation, Intelligent Help Systems and Efficient Workflows.
veronicaphillip.com
You don’t control the market in 2026.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
December 3, 2025 at 3:06 PM
You don’t control the market in 2026.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
🌿 When your environment supports you, your emotions settle.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
December 2, 2025 at 1:52 PM
🌿 When your environment supports you, your emotions settle.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Right now, most teams are planning (big AI moves) for 2026… on top of a stack that looks like this:
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
November 26, 2025 at 12:39 PM
Right now, most teams are planning (big AI moves) for 2026… on top of a stack that looks like this:
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
Are you feeling disconnected, unmotivated, or stuck on autopilot?
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
November 25, 2025 at 2:15 PM
Are you feeling disconnected, unmotivated, or stuck on autopilot?
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
💡 Fixing content before Q1 2026 so AI stops (hallucinating).
Start 2026 with AI support customers can trust, grounded in clean, aligned, up-to-date data.
This week's blog is about preparing your data for Q1 2026 to avoid 2025 mistakes.
veronicaphillip.com/2025/11/24/%...
Start 2026 with AI support customers can trust, grounded in clean, aligned, up-to-date data.
This week's blog is about preparing your data for Q1 2026 to avoid 2025 mistakes.
veronicaphillip.com/2025/11/24/%...
🤖 Prepare for Q1 2026: Same AI. Better content. Lower risk
Most hallucinations come from bad or poorly retrieved internal data, not the model itself If your docs are outdated, duplicated, or half-baked, the AI will confidently repeat that junk back to custome...
veronicaphillip.com
November 24, 2025 at 5:17 PM
💡 Fixing content before Q1 2026 so AI stops (hallucinating).
Start 2026 with AI support customers can trust, grounded in clean, aligned, up-to-date data.
This week's blog is about preparing your data for Q1 2026 to avoid 2025 mistakes.
veronicaphillip.com/2025/11/24/%...
Start 2026 with AI support customers can trust, grounded in clean, aligned, up-to-date data.
This week's blog is about preparing your data for Q1 2026 to avoid 2025 mistakes.
veronicaphillip.com/2025/11/24/%...
Most AI failures are data failures in disguise.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
November 20, 2025 at 1:37 PM
Most AI failures are data failures in disguise.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Planning to (go big on AI) in 2026… with 2019 documentation?
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
November 19, 2025 at 3:26 PM
Planning to (go big on AI) in 2026… with 2019 documentation?
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
🌱 You can’t build a productive 2026 from a chaotic mind.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
November 18, 2025 at 2:15 PM
🌱 You can’t build a productive 2026 from a chaotic mind.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
💡 The future belongs to those who know how to lead AI.
PMs and Support Leaders, this week's newsletter is for people who want to lead AI.
Read for quick microtasks you can run this week.
veronicaphillip.com/2025/11/14/%...
PMs and Support Leaders, this week's newsletter is for people who want to lead AI.
Read for quick microtasks you can run this week.
veronicaphillip.com/2025/11/14/%...
🤖 The Future Belongs to Those Who Know How to Lead AI
Solve more complex problems faster, collaborate smarter, create with purpose, and read the room before you act on AI insights. Practical, human-first advice for people who want to lead with AI, not be...
veronicaphillip.com
November 14, 2025 at 5:10 PM
💡 The future belongs to those who know how to lead AI.
PMs and Support Leaders, this week's newsletter is for people who want to lead AI.
Read for quick microtasks you can run this week.
veronicaphillip.com/2025/11/14/%...
PMs and Support Leaders, this week's newsletter is for people who want to lead AI.
Read for quick microtasks you can run this week.
veronicaphillip.com/2025/11/14/%...
You Don't Need More Software. You Need a System.
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
November 13, 2025 at 2:58 PM
You Don't Need More Software. You Need a System.
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
🔥 Hot Pro Tips: Companies replacing humans with AI need humans who understand AI.
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
November 12, 2025 at 2:13 PM
🔥 Hot Pro Tips: Companies replacing humans with AI need humans who understand AI.
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
🌱 Self-care: You don't need a fancy setup to find peace. You can create a space that feels like you.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
November 11, 2025 at 1:40 PM
🌱 Self-care: You don't need a fancy setup to find peace. You can create a space that feels like you.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
For Product Managers and Customer Support Leaders, complex problem-solving with AI is about leveraging AI to identify patterns, simulate outcomes, and act more efficiently.
November 6, 2025 at 3:28 PM
For Product Managers and Customer Support Leaders, complex problem-solving with AI is about leveraging AI to identify patterns, simulate outcomes, and act more efficiently.
🔥 Hot Pro Tips: Product Managers & Customer Support Leaders, build skills AI can’t replace.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
November 5, 2025 at 3:10 PM
🔥 Hot Pro Tips: Product Managers & Customer Support Leaders, build skills AI can’t replace.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
🎄 When the Holidays Don’t Feel Merry 🧡
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
November 4, 2025 at 1:06 PM
🎄 When the Holidays Don’t Feel Merry 🧡
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
💡 AI for Change Adoption: The Secret to Faster Buy-In
This week's blog is all about AI as your change management wingman.
AI makes adoption faster, training lighter, and everyday change feels less scary, as long as you keep humans in the loop.
veronicaphillip.com/2025/10/31/%...
This week's blog is all about AI as your change management wingman.
AI makes adoption faster, training lighter, and everyday change feels less scary, as long as you keep humans in the loop.
veronicaphillip.com/2025/10/31/%...
🤖 AI for Change Adoption: The Secret to Faster Buy-In
Your change management plan is missing a secret weapon: AI AI is not a magic wand, but it is a high-impact amplifier for adoption. Used right, it gives people instant guidance, reduces friction, and s...
veronicaphillip.com
October 31, 2025 at 2:03 PM
💡 AI for Change Adoption: The Secret to Faster Buy-In
This week's blog is all about AI as your change management wingman.
AI makes adoption faster, training lighter, and everyday change feels less scary, as long as you keep humans in the loop.
veronicaphillip.com/2025/10/31/%...
This week's blog is all about AI as your change management wingman.
AI makes adoption faster, training lighter, and everyday change feels less scary, as long as you keep humans in the loop.
veronicaphillip.com/2025/10/31/%...
💡 Hot Pro Tips: Freelancers, solopreneurs, and small business owners, when industries shake, the people with systems don’t scramble; they adapt.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
October 29, 2025 at 3:31 PM
💡 Hot Pro Tips: Freelancers, solopreneurs, and small business owners, when industries shake, the people with systems don’t scramble; they adapt.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
If Today feels like too much, breathe.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
October 28, 2025 at 12:56 PM
If Today feels like too much, breathe.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
💛 When life feels heavy, remember, you’re not behind; you’re rebuilding.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
October 21, 2025 at 1:16 PM
💛 When life feels heavy, remember, you’re not behind; you’re rebuilding.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
💡How to Stop Your AI From Lying to Customers
Your AI isn't evil. 😈
It's confidently wrong.
If your AI is (lying) to customers, it's not the model, it's the content.
In this week's newsletter, I break down why it happens and how to fix it.
veronicaphillip.com/2025/10/16/%...
Your AI isn't evil. 😈
It's confidently wrong.
If your AI is (lying) to customers, it's not the model, it's the content.
In this week's newsletter, I break down why it happens and how to fix it.
veronicaphillip.com/2025/10/16/%...
🤖 AI Failure
How to Stop Your AI From Lying to Customers Most blogs celebrate AI success stories. Few talk about what happens when AI quietly fails. The danger zone: When AI delivers an answer that sounds right, r...
veronicaphillip.com
October 16, 2025 at 1:33 PM
💡How to Stop Your AI From Lying to Customers
Your AI isn't evil. 😈
It's confidently wrong.
If your AI is (lying) to customers, it's not the model, it's the content.
In this week's newsletter, I break down why it happens and how to fix it.
veronicaphillip.com/2025/10/16/%...
Your AI isn't evil. 😈
It's confidently wrong.
If your AI is (lying) to customers, it's not the model, it's the content.
In this week's newsletter, I break down why it happens and how to fix it.
veronicaphillip.com/2025/10/16/%...
There’s no AI bubble. It's an AI phase.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
October 14, 2025 at 1:05 PM
There’s no AI bubble. It's an AI phase.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Happy Thanksgiving, Canada! 🍂🦃
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
October 13, 2025 at 1:48 PM
Happy Thanksgiving, Canada! 🍂🦃
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
🤖 AI at Home 🏡: Series Finale — Going Deeper
Just dropped my latest blog: veronicaphillip.com/2025/10/09/%...
I hope you feel lighter, more curious, and more confident using AI without losing your human spark.
This isn’t the end; it’s the beginning of something deeper.
Just dropped my latest blog: veronicaphillip.com/2025/10/09/%...
I hope you feel lighter, more curious, and more confident using AI without losing your human spark.
This isn’t the end; it’s the beginning of something deeper.
🤖 AI at Home 🏡: Series Finale - Going Deeper
Because real progress isn’t about doing more with AI, it’s about understanding more about ourselves. I still remember the first time I asked ChatGPT to help me plan my week. It felt a little strange, ...
veronicaphillip.com
October 9, 2025 at 2:55 PM
🤖 AI at Home 🏡: Series Finale — Going Deeper
Just dropped my latest blog: veronicaphillip.com/2025/10/09/%...
I hope you feel lighter, more curious, and more confident using AI without losing your human spark.
This isn’t the end; it’s the beginning of something deeper.
Just dropped my latest blog: veronicaphillip.com/2025/10/09/%...
I hope you feel lighter, more curious, and more confident using AI without losing your human spark.
This isn’t the end; it’s the beginning of something deeper.
🌱 BIG dreams don't always show up fully formed
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
October 6, 2025 at 1:03 PM
🌱 BIG dreams don't always show up fully formed
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.