Veronica Phillip
@veronicaphillip.bsky.social
AI Implementation Specialist | AI Lead Technical Writer
I train AI to use your documentation. 200+ Clients Served.
✅ Deep expertise in AI Implementation, Software Documentation, Intelligent Help Systems and Efficient Workflows.
veronicaphillip.com
🧡 If you don't protect your growth time, something else will take it.
Women in tech carry so much… professionally, emotionally, mentally.
Protecting your growth isn't selfish; it's survival.
Women in tech carry so much… professionally, emotionally, mentally.
Protecting your growth isn't selfish; it's survival.
December 9, 2025 at 1:40 PM
🧡 If you don't protect your growth time, something else will take it.
Women in tech carry so much… professionally, emotionally, mentally.
Protecting your growth isn't selfish; it's survival.
Women in tech carry so much… professionally, emotionally, mentally.
Protecting your growth isn't selfish; it's survival.
You don’t control the market in 2026.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
December 3, 2025 at 3:06 PM
You don’t control the market in 2026.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
You do control whether your AI is quoting reality or your 2022 release notes.
🔥 HOT PRO TIPS: Don’t Let Stale Docs Sabotage Your 2026 AI
1️⃣ Audit the Q1 hot zones.
2️⃣ Rewrite for how the product works today.
3️⃣ Add an expiry date to every critical article.
🌿 When your environment supports you, your emotions settle.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
December 2, 2025 at 1:52 PM
🌿 When your environment supports you, your emotions settle.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Research shows our environment shapes up to 40% of our feelings. Honestly, I feel that.
When my space feels calm, I feel relaxed.
When things around me are chaotic, it shows up in my energy, my focus, and even my confidence.
Right now, most teams are planning (big AI moves) for 2026… on top of a stack that looks like this:
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
November 26, 2025 at 12:39 PM
Right now, most teams are planning (big AI moves) for 2026… on top of a stack that looks like this:
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
• Product docs in GitBook
• SOPs in Confluence/Notion
• Macros in Zendesk/Intercom
• Real answers in Slack threads
• Edge cases in someone’s head
Are you feeling disconnected, unmotivated, or stuck on autopilot?
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
November 25, 2025 at 2:15 PM
Are you feeling disconnected, unmotivated, or stuck on autopilot?
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
One week you’re in control… the next, you’re on autopilot: wake up → work → meetings → problem-solving → repeat.
It creeps up on you without you noticing.
Most AI failures are data failures in disguise.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
November 20, 2025 at 1:37 PM
Most AI failures are data failures in disguise.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Recent industry surveys rank data quality and availability as the #1 barrier to AI adoption, with 60% of leaders citing poor data quality as their biggest blocker.
Gartner said: Poor data quality costs organizations an average of $12.9M/year.
Planning to (go big on AI) in 2026… with 2019 documentation?
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
November 19, 2025 at 3:26 PM
Planning to (go big on AI) in 2026… with 2019 documentation?
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
That’s how Q1 turns into chaos instead of momentum.
If you want AI to actually help your Product and Customer
Success teams next year, you can’t wait for January.
You start now by fixing the content your AI will depend on.
#AI
🌱 You can’t build a productive 2026 from a chaotic mind.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
November 18, 2025 at 2:15 PM
🌱 You can’t build a productive 2026 from a chaotic mind.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
Burnout is not always loud. Burnout is sometimes very subtle.
Showing up in the tight chest, the short fuse, the mornings where you wake up already tired before your feet hit the floor.
You Don't Need More Software. You Need a System.
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
November 13, 2025 at 2:58 PM
You Don't Need More Software. You Need a System.
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
You've got:
❌ Three project boards nobody checks
❌ Five automation tools nobody maintains
❌ Ten "shared" folders that no one can find
More tools = more chaos when your foundation isn't documented.
#BlueOceanStrategy #systems #roadmaps #workflows
🔥 Hot Pro Tips: Companies replacing humans with AI need humans who understand AI.
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
November 12, 2025 at 2:13 PM
🔥 Hot Pro Tips: Companies replacing humans with AI need humans who understand AI.
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
I get it!
AI feels like it's moving faster than any of us can keep up.
If you're a freelancer, consultant, or small business owner, the real power is in understanding AI.
#womeninSTEM #womeninTech #protips #AI
🌱 Self-care: You don't need a fancy setup to find peace. You can create a space that feels like you.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
November 11, 2025 at 1:40 PM
🌱 Self-care: You don't need a fancy setup to find peace. You can create a space that feels like you.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
At times, all we need is a quiet corner that helps us unwind and relax. A spot that says, I can rest here.
For Product Managers and Customer Support Leaders, complex problem-solving with AI is about leveraging AI to identify patterns, simulate outcomes, and act more efficiently.
November 6, 2025 at 3:28 PM
For Product Managers and Customer Support Leaders, complex problem-solving with AI is about leveraging AI to identify patterns, simulate outcomes, and act more efficiently.
🔥 Hot Pro Tips: Product Managers & Customer Support Leaders, build skills AI can’t replace.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
November 5, 2025 at 3:10 PM
🔥 Hot Pro Tips: Product Managers & Customer Support Leaders, build skills AI can’t replace.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
Smart professionals collaborate with AI, rather than competing with it.
The real edge isn't using AI. It’s knowing how to think with AI.
AI can automate.
AI can analyze.
🎄 When the Holidays Don’t Feel Merry 🧡
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
November 4, 2025 at 1:06 PM
🎄 When the Holidays Don’t Feel Merry 🧡
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
For many, Christmas is a joyful season, but for others, it can feel heavy.
Quiet feels louder. Losses cut deeper. And comparison whispers, “Everyone else seems happier.”
#MentalHealth #CommunityCare #HolidaySupport
💡 Hot Pro Tips: Freelancers, solopreneurs, and small business owners, when industries shake, the people with systems don’t scramble; they adapt.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
October 29, 2025 at 3:31 PM
💡 Hot Pro Tips: Freelancers, solopreneurs, and small business owners, when industries shake, the people with systems don’t scramble; they adapt.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
You already know there’s no layoff for us.
But there is instability. Client pauses. Quiet inboxes. Late invoices.
If Today feels like too much, breathe.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
October 28, 2025 at 12:56 PM
If Today feels like too much, breathe.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
You're still becoming.
You're still building.
💡 One small step Today can open a door tomorrow.
💛 When life feels heavy, remember, you’re not behind; you’re rebuilding.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
October 21, 2025 at 1:16 PM
💛 When life feels heavy, remember, you’re not behind; you’re rebuilding.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
These are tough times. Jobs are scarce, finances are tight, and even the most capable people are questioning their next step.
But that fog between what was and what’s next is where the strongest rebuilds begin.
There’s no AI bubble. It's an AI phase.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
October 14, 2025 at 1:05 PM
There’s no AI bubble. It's an AI phase.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Remember the dot-com bubble?
Everyone thought the internet was over when it burst.
Turns out, the internet was growing up.
That’s where we are with AI.
AI won’t burst. AI will pivot.
Happy Thanksgiving, Canada! 🍂🦃
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
October 13, 2025 at 1:48 PM
Happy Thanksgiving, Canada! 🍂🦃
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
The first time I celebrated Thanksgiving in Canada, I was mostly excited about one thing...the food!
A kind family invited me to their home, knowing it was my very first Thanksgiving.
🌱 BIG dreams don't always show up fully formed
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
October 6, 2025 at 1:03 PM
🌱 BIG dreams don't always show up fully formed
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
Big dreams don't always arrive in one perfect lightning bolt moment.
Most big dreams start small, unglamorous, uncertain, and held together by faith and persistence.
🤖 AI at Home 🏡: Building Everyday Routines with AI
Think of AI like learning to drive. Wobbly at first, smoother with practice.
You don’t need big projects.
The magic shows up in small routines
Think of AI like learning to drive. Wobbly at first, smoother with practice.
You don’t need big projects.
The magic shows up in small routines
September 30, 2025 at 1:48 PM
🤖 AI at Home 🏡: Building Everyday Routines with AI
Think of AI like learning to drive. Wobbly at first, smoother with practice.
You don’t need big projects.
The magic shows up in small routines
Think of AI like learning to drive. Wobbly at first, smoother with practice.
You don’t need big projects.
The magic shows up in small routines
Dreaming BIG looks reckless when the paycheck is reliable, but the cost of staying small is far greater than any stumble.
I know this because I lived it.
For years, I traded bold ideas for steady paychecks, and each (safe) choice quietly trimmed the edges off the person I wanted to become.
I know this because I lived it.
For years, I traded bold ideas for steady paychecks, and each (safe) choice quietly trimmed the edges off the person I wanted to become.
September 29, 2025 at 6:01 PM
Dreaming BIG looks reckless when the paycheck is reliable, but the cost of staying small is far greater than any stumble.
I know this because I lived it.
For years, I traded bold ideas for steady paychecks, and each (safe) choice quietly trimmed the edges off the person I wanted to become.
I know this because I lived it.
For years, I traded bold ideas for steady paychecks, and each (safe) choice quietly trimmed the edges off the person I wanted to become.
🤖 AI at Home 🏡: Train Your AI as a Sidekick
Think of AI like a new sidekick—helpful only if you give clear instructions.
Weak prompt: “Write me a note.” → Bland, generic.
Stronger prompt: “Write a warm thank-you note to my neighbour who watered my plants. Keep it casual.” → Copy, paste, send!
Think of AI like a new sidekick—helpful only if you give clear instructions.
Weak prompt: “Write me a note.” → Bland, generic.
Stronger prompt: “Write a warm thank-you note to my neighbour who watered my plants. Keep it casual.” → Copy, paste, send!
September 23, 2025 at 1:22 PM
🤖 AI at Home 🏡: Train Your AI as a Sidekick
Think of AI like a new sidekick—helpful only if you give clear instructions.
Weak prompt: “Write me a note.” → Bland, generic.
Stronger prompt: “Write a warm thank-you note to my neighbour who watered my plants. Keep it casual.” → Copy, paste, send!
Think of AI like a new sidekick—helpful only if you give clear instructions.
Weak prompt: “Write me a note.” → Bland, generic.
Stronger prompt: “Write a warm thank-you note to my neighbour who watered my plants. Keep it casual.” → Copy, paste, send!
What AI Can’t Do For Freelancers
AI cannot automate emotional intelligence, creative problem-solving, and critical thinking.
AI cannot replace your resilience, values, or story.
AI cannot automate emotional intelligence, creative problem-solving, and critical thinking.
AI cannot replace your resilience, values, or story.
September 22, 2025 at 2:21 PM
What AI Can’t Do For Freelancers
AI cannot automate emotional intelligence, creative problem-solving, and critical thinking.
AI cannot replace your resilience, values, or story.
AI cannot automate emotional intelligence, creative problem-solving, and critical thinking.
AI cannot replace your resilience, values, or story.
🔮 Wednesday Wisdom PRO TIPS 💡
GitHub Copilot saves developers 6–8 hours a week.
Here’s my exact workflow for technical documentation.
#WednesdayWisdom #AI #AIReady #GitHubCopilot #TechnicalWriting #Documentation
#womeninSTEM #womeninTech
GitHub Copilot saves developers 6–8 hours a week.
Here’s my exact workflow for technical documentation.
#WednesdayWisdom #AI #AIReady #GitHubCopilot #TechnicalWriting #Documentation
#womeninSTEM #womeninTech
September 17, 2025 at 2:27 PM
🔮 Wednesday Wisdom PRO TIPS 💡
GitHub Copilot saves developers 6–8 hours a week.
Here’s my exact workflow for technical documentation.
#WednesdayWisdom #AI #AIReady #GitHubCopilot #TechnicalWriting #Documentation
#womeninSTEM #womeninTech
GitHub Copilot saves developers 6–8 hours a week.
Here’s my exact workflow for technical documentation.
#WednesdayWisdom #AI #AIReady #GitHubCopilot #TechnicalWriting #Documentation
#womeninSTEM #womeninTech