Consumer Scotland
@consumerscotland.bsky.social
Consumer Scotland is the statutory and independent body for consumers in Scotland.
A new Consumer Scotland report has highlighted the scale of challenges facing Scotland’s small businesses.
The survey of 700 small businesses found greatest dissatisfaction in the energy, water and telecoms markets.
Read more: bit.ly/45yTQi8
The survey of 700 small businesses found greatest dissatisfaction in the energy, water and telecoms markets.
Read more: bit.ly/45yTQi8
January 30, 2026 at 12:30 PM
A new Consumer Scotland report has highlighted the scale of challenges facing Scotland’s small businesses.
The survey of 700 small businesses found greatest dissatisfaction in the energy, water and telecoms markets.
Read more: bit.ly/45yTQi8
The survey of 700 small businesses found greatest dissatisfaction in the energy, water and telecoms markets.
Read more: bit.ly/45yTQi8
Consumer Scotland has welcomed an announcement by the UK Government that the Warm Home Discount scheme will be extended until 2030/2031 with automatic payments for consumers in Scotland - one of our key recommendations.
Read more: bit.ly/49PACaz
Read more: bit.ly/49PACaz
January 30, 2026 at 11:34 AM
Consumer Scotland has welcomed an announcement by the UK Government that the Warm Home Discount scheme will be extended until 2030/2031 with automatic payments for consumers in Scotland - one of our key recommendations.
Read more: bit.ly/49PACaz
Read more: bit.ly/49PACaz
Consumer Scotland has responded to a survey by
@citizensadvice.bsky.social on postal delays over the Christmas period which shows 16 million people across the UK experienced issues.
Read more: bit.ly/4k4WXnH
@citizensadvice.bsky.social on postal delays over the Christmas period which shows 16 million people across the UK experienced issues.
Read more: bit.ly/4k4WXnH
January 28, 2026 at 1:04 PM
Consumer Scotland has responded to a survey by
@citizensadvice.bsky.social on postal delays over the Christmas period which shows 16 million people across the UK experienced issues.
Read more: bit.ly/4k4WXnH
@citizensadvice.bsky.social on postal delays over the Christmas period which shows 16 million people across the UK experienced issues.
Read more: bit.ly/4k4WXnH
New protections for consumers on heat networks have been announced by the UK Government and regulator Ofgem.
As the statutory body for heat network consumers in Scotland
Consumer Scotland will drive improvements by identifying and escalating issues of concern.
Read more: bit.ly/4bhe7ML
As the statutory body for heat network consumers in Scotland
Consumer Scotland will drive improvements by identifying and escalating issues of concern.
Read more: bit.ly/4bhe7ML
January 27, 2026 at 12:48 PM
New protections for consumers on heat networks have been announced by the UK Government and regulator Ofgem.
As the statutory body for heat network consumers in Scotland
Consumer Scotland will drive improvements by identifying and escalating issues of concern.
Read more: bit.ly/4bhe7ML
As the statutory body for heat network consumers in Scotland
Consumer Scotland will drive improvements by identifying and escalating issues of concern.
Read more: bit.ly/4bhe7ML
Reposted by Consumer Scotland
Huge congratulations to Natasha Gilmour, Head of the Extra Help Unit at Citizens Advice Scotland on being presented with an MBE last week.
#CitizensAdviceScotland #ExtraHelpUnit #NewYearHonours
#CitizensAdviceScotland #ExtraHelpUnit #NewYearHonours
January 26, 2026 at 11:52 AM
Huge congratulations to Natasha Gilmour, Head of the Extra Help Unit at Citizens Advice Scotland on being presented with an MBE last week.
#CitizensAdviceScotland #ExtraHelpUnit #NewYearHonours
#CitizensAdviceScotland #ExtraHelpUnit #NewYearHonours
Consumers in Scotland are facing an 8.67% rise in water bills from April Scottish Water has announced.
The increase highlights Consumer Scotland concerns over a projected rise in water poverty over the next few years.
Read more: bit.ly/3O0y5S7
The increase highlights Consumer Scotland concerns over a projected rise in water poverty over the next few years.
Read more: bit.ly/3O0y5S7
January 23, 2026 at 12:47 PM
Consumers in Scotland are facing an 8.67% rise in water bills from April Scottish Water has announced.
The increase highlights Consumer Scotland concerns over a projected rise in water poverty over the next few years.
Read more: bit.ly/3O0y5S7
The increase highlights Consumer Scotland concerns over a projected rise in water poverty over the next few years.
Read more: bit.ly/3O0y5S7
Consumer Scotland has published our Draft Work Programme for 2026-2027 setting out key priorities to deliver better outcomes for consumers.
We have also launched an online survey to help shape our final work programme.
Read more and give your views: bit.ly/49UaREM
We have also launched an online survey to help shape our final work programme.
Read more and give your views: bit.ly/49UaREM
January 22, 2026 at 4:14 PM
Consumer Scotland has published our Draft Work Programme for 2026-2027 setting out key priorities to deliver better outcomes for consumers.
We have also launched an online survey to help shape our final work programme.
Read more and give your views: bit.ly/49UaREM
We have also launched an online survey to help shape our final work programme.
Read more and give your views: bit.ly/49UaREM
Coverage by The Scotsman of our research into the experience of disabled consumers in rural areas who face a range of challenges including problems with transport which limits their ability to access vital services.
New: Poor transport a 'significant barrier' facing 230,000 rural disabled Scots - @consumerscotland.bsky.social www.scotsman.com/news/transpo...
Poor transport a 'significant barrier' facing 230,000 rural disabled Scots
Watchdog calls for urgent improvements
www.scotsman.com
January 20, 2026 at 11:02 AM
Coverage by The Scotsman of our research into the experience of disabled consumers in rural areas who face a range of challenges including problems with transport which limits their ability to access vital services.
Consumers connected to heat networks in Scotland are facing a range of challenges including high prices, billing issues and reliability concerns.
From next week @ofgem.gov.uk will become the regulator for heat networks across Great Britain.
Read more: bit.ly/4qync8K
From next week @ofgem.gov.uk will become the regulator for heat networks across Great Britain.
Read more: bit.ly/4qync8K
January 20, 2026 at 10:58 AM
Consumers connected to heat networks in Scotland are facing a range of challenges including high prices, billing issues and reliability concerns.
From next week @ofgem.gov.uk will become the regulator for heat networks across Great Britain.
Read more: bit.ly/4qync8K
From next week @ofgem.gov.uk will become the regulator for heat networks across Great Britain.
Read more: bit.ly/4qync8K
The need for urgent action to improve transport for disabled people in rural Scotland is highlighted in a new report.
Disabled people said transport problems were a significant barrier to accessing health care, social care and leisure.
Read more: bit.ly/45em3KT
Disabled people said transport problems were a significant barrier to accessing health care, social care and leisure.
Read more: bit.ly/45em3KT
January 18, 2026 at 10:11 AM
The need for urgent action to improve transport for disabled people in rural Scotland is highlighted in a new report.
Disabled people said transport problems were a significant barrier to accessing health care, social care and leisure.
Read more: bit.ly/45em3KT
Disabled people said transport problems were a significant barrier to accessing health care, social care and leisure.
Read more: bit.ly/45em3KT
Reposted by Consumer Scotland
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
December 10, 2025 at 12:02 PM
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Front page article in today's @heraldscotland.bsky.social highlighting Consumer Scotland's recommendations to improve the Warm Home Discount Scheme for consumers in Scotland.
Read more: bit.ly/4qcXIwQ
Read more: bit.ly/4qcXIwQ
December 21, 2025 at 12:05 PM
Front page article in today's @heraldscotland.bsky.social highlighting Consumer Scotland's recommendations to improve the Warm Home Discount Scheme for consumers in Scotland.
Read more: bit.ly/4qcXIwQ
Read more: bit.ly/4qcXIwQ
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
December 19, 2025 at 11:01 AM
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
Reposted by Consumer Scotland
📣 Today we’re launching our “Worried this winter?” campaign.
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
December 17, 2025 at 10:52 AM
📣 Today we’re launching our “Worried this winter?” campaign.
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
December 17, 2025 at 9:21 AM
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
December 15, 2025 at 11:14 AM
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
December 10, 2025 at 12:02 PM
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Our Head of Investigations Craig McClue was interviewed on the BBC Radio 4 programme You and Yours this lunchtime talking listeners through our investigation into used cars.
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
BBC Radio 4 - You and Yours, Call You and Yours: What's your experience of buying a second-hand car?
Call You and Yours: What's your experience of buying a second-hand car?
bit.ly
December 9, 2025 at 4:05 PM
Our Head of Investigations Craig McClue was interviewed on the BBC Radio 4 programme You and Yours this lunchtime talking listeners through our investigation into used cars.
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
December 2, 2025 at 3:02 PM
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
December 1, 2025 at 5:15 PM
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
Reposted by Consumer Scotland
Our #FuelPovertyAwarenessDay has focused on children today. Throughout the year, we work with schools to ensure that we can deliver lessons to children to improve their knowledge of energy efficiency and how to keep warm at home.
November 26, 2025 at 4:04 PM
Our #FuelPovertyAwarenessDay has focused on children today. Throughout the year, we work with schools to ensure that we can deliver lessons to children to improve their knowledge of energy efficiency and how to keep warm at home.
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
November 26, 2025 at 4:07 PM
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
November 25, 2025 at 9:32 AM
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
November 24, 2025 at 10:14 AM
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Coverage of our recommendations on the non-surgical cosmetic industry by BBC Scotland at the weekend: www.bbc.co.uk/news/article...
November 24, 2025 at 9:06 AM
Coverage of our recommendations on the non-surgical cosmetic industry by BBC Scotland at the weekend: www.bbc.co.uk/news/article...