Consumer Scotland
@consumerscotland.bsky.social
Consumer Scotland is the statutory and independent body for consumers in Scotland.
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
December 19, 2025 at 11:01 AM
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
December 17, 2025 at 9:21 AM
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
December 15, 2025 at 11:14 AM
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
December 10, 2025 at 12:02 PM
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
December 2, 2025 at 3:02 PM
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
December 1, 2025 at 5:15 PM
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
November 26, 2025 at 4:07 PM
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
November 25, 2025 at 9:32 AM
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
November 24, 2025 at 10:14 AM
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
We have recommended electric vehicle ownership be included in the 2031 census to support Scotland’s net zero transition.
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
November 23, 2025 at 12:49 PM
We have recommended electric vehicle ownership be included in the 2031 census to support Scotland’s net zero transition.
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Consumer Scotland is recommending greater protections for consumers engaging in the fast-growing non-surgical cosmetic industry.
Read more: bit.ly/49AbEfB
Read more: bit.ly/49AbEfB
November 23, 2025 at 9:41 AM
Consumer Scotland is recommending greater protections for consumers engaging in the fast-growing non-surgical cosmetic industry.
Read more: bit.ly/49AbEfB
Read more: bit.ly/49AbEfB
Consumer Scotland has commented on the latest energy price cap announcement from Ofgem which will see a 0.2% rise in gas and electricity prices from January.
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
November 21, 2025 at 8:55 AM
Consumer Scotland has commented on the latest energy price cap announcement from Ofgem which will see a 0.2% rise in gas and electricity prices from January.
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
Our Water Policy Officer Shona Hamilton outlines the key lessons learned from our work with consumers on empowering people to commit to small, simple water-saving habits and play their part in tackling climate change.
Read more: bit.ly/48sdzAL
Read more: bit.ly/48sdzAL
November 19, 2025 at 10:58 AM
Our Water Policy Officer Shona Hamilton outlines the key lessons learned from our work with consumers on empowering people to commit to small, simple water-saving habits and play their part in tackling climate change.
Read more: bit.ly/48sdzAL
Read more: bit.ly/48sdzAL
Our Head of Energy Transition Alistair Hill highlighted the importance of engaging, empowering and informing consumers about how to decarbonise their home heating.
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
November 19, 2025 at 9:51 AM
Our Head of Energy Transition Alistair Hill highlighted the importance of engaging, empowering and informing consumers about how to decarbonise their home heating.
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Consumer Scotland has issued a statement after the Scottish Government announced it will not introduce a Heat in Buildings Bill in the current session of the Scottish Parliament.
Read more: bit.ly/48jD489
Read more: bit.ly/48jD489
November 18, 2025 at 6:17 PM
Consumer Scotland has issued a statement after the Scottish Government announced it will not introduce a Heat in Buildings Bill in the current session of the Scottish Parliament.
Read more: bit.ly/48jD489
Read more: bit.ly/48jD489
Consumer Scotland has responded to the publication by the Scottish Government of its Draft Climate Change Plan 2026–2040.
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
November 6, 2025 at 5:28 PM
Consumer Scotland has responded to the publication by the Scottish Government of its Draft Climate Change Plan 2026–2040.
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
We want to ensure consumers are central to all decision-making in the ongoing drive to meet carbon reduction targets.
Read more: bit.ly/47N5PJ3
Today we have published our Annual Report and Accounts for 2024-2025 which set out Consumer Scotland’s achievements during our third year of operation.
Read more here: bit.ly/4omRfPo
Read more here: bit.ly/4omRfPo
November 5, 2025 at 11:01 AM
Today we have published our Annual Report and Accounts for 2024-2025 which set out Consumer Scotland’s achievements during our third year of operation.
Read more here: bit.ly/4omRfPo
Read more here: bit.ly/4omRfPo
Regulator Ofcom has published a call for input on pricing and affordability of postal services including a targeted discount scheme for vulnerable customers and the future of the current cap on increases for Second Class stamps.
Read more: bit.ly/3LkFzOJ
Read more: bit.ly/3LkFzOJ
November 4, 2025 at 6:10 PM
Regulator Ofcom has published a call for input on pricing and affordability of postal services including a targeted discount scheme for vulnerable customers and the future of the current cap on increases for Second Class stamps.
Read more: bit.ly/3LkFzOJ
Read more: bit.ly/3LkFzOJ
Consumer Scotland has called for a review of mobile contract price rises after O2 announced higher than expected increases for consumers who are mid contract.
Read more: bit.ly/4nDvD09
Read more: bit.ly/4nDvD09
October 31, 2025 at 5:37 PM
Consumer Scotland has called for a review of mobile contract price rises after O2 announced higher than expected increases for consumers who are mid contract.
Read more: bit.ly/4nDvD09
Read more: bit.ly/4nDvD09
Consumer Scotland has welcomed the next steps announced by @ofgem.gov.uk towards the introduction of a debt relief scheme to tackle mounting energy debt and arrears in the GB domestic market which now exceeds £4.4 billion.
Read more: bit.ly/43L33mh
Read more: bit.ly/43L33mh
October 30, 2025 at 4:13 PM
Consumer Scotland has welcomed the next steps announced by @ofgem.gov.uk towards the introduction of a debt relief scheme to tackle mounting energy debt and arrears in the GB domestic market which now exceeds £4.4 billion.
Read more: bit.ly/43L33mh
Read more: bit.ly/43L33mh
Consumer Scotland has launched an investigation into consumer protections in the used car market.
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
October 28, 2025 at 10:00 AM
Consumer Scotland has launched an investigation into consumer protections in the used car market.
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
The review will identify the most harmful issues and make recommendations to strengthen fairness, transparency and confidence in the sector.
Read more: bit.ly/4ocdO9q
Tenants in Scotland's private rented sector need better information, improved access to support and more user-friendly processes to help resolve issues, Consumer Scotland has said in a new report published today.
Read more: bit.ly/48OUev2
Read more: bit.ly/48OUev2
October 6, 2025 at 4:03 PM
Tenants in Scotland's private rented sector need better information, improved access to support and more user-friendly processes to help resolve issues, Consumer Scotland has said in a new report published today.
Read more: bit.ly/48OUev2
Read more: bit.ly/48OUev2
Our Head of Analysis Eleanor Mullan joined an EVCharge Live keynote panel yesterday to discuss the hurdles preventing greater uptake of Electric Vehicles.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
September 24, 2025 at 8:51 AM
Our Head of Analysis Eleanor Mullan joined an EVCharge Live keynote panel yesterday to discuss the hurdles preventing greater uptake of Electric Vehicles.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Eleanor highlighted a range of issues including the challenges facing consumers who are unable to charge EV vehicles at home.
Consumer Scotland has published a briefing shared with
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
September 22, 2025 at 11:21 AM
Consumer Scotland has published a briefing shared with
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
@parliament.scot MSPs ahead of Stage 3 debates on the Housing (Scotland) Bill this week.
It highlights how the Bill can be strengthened to promote better outcomes for consumers.
Read more: bit.ly/4nfB7yE
We all want to get the most out of our money, but free financial advice can be too general and personal financial advice can be expensive.
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
September 9, 2025 at 2:14 PM
We all want to get the most out of our money, but free financial advice can be too general and personal financial advice can be expensive.
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW
Policy Officer Kathryn Gill discusses the financial advice gap currently facing consumers in a new blog.
Read more: bit.ly/42fk3QW