Consumer Scotland
@consumerscotland.bsky.social
Consumer Scotland is the statutory and independent body for consumers in Scotland.
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We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
December 19, 2025 at 11:01 AM
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
Read more: bit.ly/4sl1yWS
Reposted by Consumer Scotland
📣 Today we’re launching our “Worried this winter?” campaign.
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
December 17, 2025 at 10:52 AM
📣 Today we’re launching our “Worried this winter?” campaign.
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
December 17, 2025 at 9:21 AM
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Read more: bit.ly/454ZPL7
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
December 15, 2025 at 11:14 AM
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
Read more: bit.ly/3KxHjUV
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
December 10, 2025 at 12:02 PM
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Our Head of Investigations Craig McClue was interviewed on the BBC Radio 4 programme You and Yours this lunchtime talking listeners through our investigation into used cars.
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
BBC Radio 4 - You and Yours, Call You and Yours: What's your experience of buying a second-hand car?
Call You and Yours: What's your experience of buying a second-hand car?
bit.ly
December 9, 2025 at 4:05 PM
Our Head of Investigations Craig McClue was interviewed on the BBC Radio 4 programme You and Yours this lunchtime talking listeners through our investigation into used cars.
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
December 2, 2025 at 3:02 PM
Our Director of Policy and Advocacy Douglas White has given evidence to @parliament.scot on a new Bill which aims to regulate non-surgical cosmetic procedures.
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
He highlighted the importance of consumers being given clear information on procedures, including risks and success rates.
🔽
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
December 1, 2025 at 5:15 PM
Consumer Scotland is recruiting a Digital Communications Officer to work with the Head of Communications to help develop and grow our digital profile.
Find out more and apply by 14th December: bit.ly/3Maqcc7
Find out more and apply by 14th December: bit.ly/3Maqcc7
Reposted by Consumer Scotland
Our #FuelPovertyAwarenessDay has focused on children today. Throughout the year, we work with schools to ensure that we can deliver lessons to children to improve their knowledge of energy efficiency and how to keep warm at home.
November 26, 2025 at 4:04 PM
Our #FuelPovertyAwarenessDay has focused on children today. Throughout the year, we work with schools to ensure that we can deliver lessons to children to improve their knowledge of energy efficiency and how to keep warm at home.
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
November 26, 2025 at 4:07 PM
Consumer Scotland Head of Energy Markets Barry Coughlan has welcomed measures to reduce energy bills in today's
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
UK Government Budget, but says more work is needed to ensure energy affordability support is improved in future.
Read more: bit.ly/4omNRTP
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
November 25, 2025 at 9:32 AM
The UK Government REMA decision ruled out zonal pricing, but big reforms are still needed to the national electricity market to tackle rising bills.
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Our Head of Energy Markets Barry Coughlan explores the challenges ahead in a new blog post.
Read more: bit.ly/4ogVKKD
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
November 24, 2025 at 10:14 AM
Island communities are facing multiple postal service challenges that affect daily life, business and wellbeing.
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Our Head of Post reflects on speaking to island communities who are seeking equitable solutions in a new blog post.
Read more: bit.ly/3Kjncti
Coverage of our recommendations on the non-surgical cosmetic industry by BBC Scotland at the weekend: www.bbc.co.uk/news/article...
November 24, 2025 at 9:06 AM
Coverage of our recommendations on the non-surgical cosmetic industry by BBC Scotland at the weekend: www.bbc.co.uk/news/article...
We have recommended electric vehicle ownership be included in the 2031 census to support Scotland’s net zero transition.
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
November 23, 2025 at 12:49 PM
We have recommended electric vehicle ownership be included in the 2031 census to support Scotland’s net zero transition.
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Better data will allow the design of strategies to encourage EV uptake and ensure consumers have access to essential charging infrastructure.
Read more: bit.ly/4o93hLp
Consumer Scotland is recommending greater protections for consumers engaging in the fast-growing non-surgical cosmetic industry.
Read more: bit.ly/49AbEfB
Read more: bit.ly/49AbEfB
November 23, 2025 at 9:41 AM
Consumer Scotland is recommending greater protections for consumers engaging in the fast-growing non-surgical cosmetic industry.
Read more: bit.ly/49AbEfB
Read more: bit.ly/49AbEfB
Our Head of Energy Barry Coughlan was interviewed on BBC Radio Scotland's Lunchtime Live today on rising energy prices and the vital importance of targeted affordability support for consumers.
You can hear him from 00:36:02 at this link: bit.ly/4puDvCF
You can hear him from 00:36:02 at this link: bit.ly/4puDvCF
Lunchtime Live - 21/11/2025 - BBC Sounds
News updates from Scotland and beyond, plus all your lunchtime sport, travel and weather.
bit.ly
November 21, 2025 at 3:06 PM
Our Head of Energy Barry Coughlan was interviewed on BBC Radio Scotland's Lunchtime Live today on rising energy prices and the vital importance of targeted affordability support for consumers.
You can hear him from 00:36:02 at this link: bit.ly/4puDvCF
You can hear him from 00:36:02 at this link: bit.ly/4puDvCF
Consumer Scotland has commented on the latest energy price cap announcement from Ofgem which will see a 0.2% rise in gas and electricity prices from January.
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
November 21, 2025 at 8:55 AM
Consumer Scotland has commented on the latest energy price cap announcement from Ofgem which will see a 0.2% rise in gas and electricity prices from January.
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
We are recommending more targeted energy support for consumers who need it the most.
Read more: bit.ly/48rGNk7
Our Water Policy Officer Shona Hamilton outlines the key lessons learned from our work with consumers on empowering people to commit to small, simple water-saving habits and play their part in tackling climate change.
Read more: bit.ly/48sdzAL
Read more: bit.ly/48sdzAL
November 19, 2025 at 10:58 AM
Our Water Policy Officer Shona Hamilton outlines the key lessons learned from our work with consumers on empowering people to commit to small, simple water-saving habits and play their part in tackling climate change.
Read more: bit.ly/48sdzAL
Read more: bit.ly/48sdzAL
Our Head of Energy Transition Alistair Hill highlighted the importance of engaging, empowering and informing consumers about how to decarbonise their home heating.
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
November 19, 2025 at 9:51 AM
Our Head of Energy Transition Alistair Hill highlighted the importance of engaging, empowering and informing consumers about how to decarbonise their home heating.
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Watch him give evidence to @parliament.scot LGHP Committee on the Scottish Government's Draft Climate Change Plan ⬇️
Reposted by Consumer Scotland
The @youngscot.bsky.social "Our Truth About Youth" survey is now open to everyone aged 11 to 25.
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
📣 Our Truth About Youth survey is open giving 11 to 25s the chance to share what life in Scotland really looks like today.
The results will help shape services that reflect young people’s experiences.
🎮 Entries = prize draw to win a Nintendo Switch 2!
👉 https://surveys.young.scot/s/D34EYY/
The results will help shape services that reflect young people’s experiences.
🎮 Entries = prize draw to win a Nintendo Switch 2!
👉 https://surveys.young.scot/s/D34EYY/
November 18, 2025 at 12:57 PM
The @youngscot.bsky.social "Our Truth About Youth" survey is now open to everyone aged 11 to 25.
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Consumer Scotland has issued a statement after the Scottish Government announced it will not introduce a Heat in Buildings Bill in the current session of the Scottish Parliament.
Read more: bit.ly/48jD489
Read more: bit.ly/48jD489
November 18, 2025 at 6:17 PM
Consumer Scotland has issued a statement after the Scottish Government announced it will not introduce a Heat in Buildings Bill in the current session of the Scottish Parliament.
Read more: bit.ly/48jD489
Read more: bit.ly/48jD489
The @youngscot.bsky.social "Our Truth About Youth" survey is now open to everyone aged 11 to 25.
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
📣 Our Truth About Youth survey is open giving 11 to 25s the chance to share what life in Scotland really looks like today.
The results will help shape services that reflect young people’s experiences.
🎮 Entries = prize draw to win a Nintendo Switch 2!
👉 https://surveys.young.scot/s/D34EYY/
The results will help shape services that reflect young people’s experiences.
🎮 Entries = prize draw to win a Nintendo Switch 2!
👉 https://surveys.young.scot/s/D34EYY/
November 18, 2025 at 12:57 PM
The @youngscot.bsky.social "Our Truth About Youth" survey is now open to everyone aged 11 to 25.
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Consumer Scotland is supporting this important work. The views of young people will inform our statutory role of improving outcomes for consumers today and in the future.
Find out more below ⬇️
Reposted by Consumer Scotland
🤖 Our new report, #CreatingChange, shows that while 3 in 4 small creative businesses saw the potential benefits of AI, almost a third are concerned that it could lead to the abuse of their intellectual property rights.
Read the full report 👇
🔗 www.fsb.org.uk/resources/po...
Read the full report 👇
🔗 www.fsb.org.uk/resources/po...
November 13, 2025 at 2:22 PM
🤖 Our new report, #CreatingChange, shows that while 3 in 4 small creative businesses saw the potential benefits of AI, almost a third are concerned that it could lead to the abuse of their intellectual property rights.
Read the full report 👇
🔗 www.fsb.org.uk/resources/po...
Read the full report 👇
🔗 www.fsb.org.uk/resources/po...
Reposted by Consumer Scotland
"With energy debt at an eye-watering £4.4 billion, the level of relief outlined is but a flicker in the dark."
Read our Director of Impact's Herald column about the energy debt and winter fuel crisis 👇
tfn.scot/opinion/ofge...
Read our Director of Impact's Herald column about the energy debt and winter fuel crisis 👇
tfn.scot/opinion/ofge...
Ofgem’s plans on energy debt don’t go nearly far enough - TFN
David Hilferty on the inevitable winter fuel crisis
tfn.scot
November 10, 2025 at 12:39 PM
"With energy debt at an eye-watering £4.4 billion, the level of relief outlined is but a flicker in the dark."
Read our Director of Impact's Herald column about the energy debt and winter fuel crisis 👇
tfn.scot/opinion/ofge...
Read our Director of Impact's Herald column about the energy debt and winter fuel crisis 👇
tfn.scot/opinion/ofge...