Its not at all surprising though. Once stuff goes into the black box suddenly no one is accountable or responsible for the results! The best in corporate handwashing.

With an added bonus runaround of "only the vendor can fix it" trying to exhaust the customer so they give up.

we should not be letting any company get away with blaming AI for their failures. I'm not even sure how we got to this point. people are like "it's just a tool" okay so is a forklift and we still hold somebody responsible when it goes wrong and hurts someone. this is YOUR AI!

The key weakness in AI agents is that they're a lie. They don't work. They just don't fuckin' work. You can't set a hallucination engine to work doing tasks. It's pants on head stupid. The hype pretends this isn't the case and hypothesises a fabulous future where they work *at all*. This is a lie.