5) Humility. Admit what we don't know, backtrack when necessary, acknowledge errors. Yes, it will be used against you. But most people understand that managing a pandemic is complex and presents novel challenges. Better to admit limits and acknowledge mistakes than to stick with wrong answers.

Janice Hobbs Martell, founder of www.mcintyrepowderproject.com
is one of the recipients of the Ontario Medal for Good Citizenship.