@jeremynadel8.bsky.social
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![Decision was: CANCELLATION (CAN)
Decision Type: Cust did not contact Provider to Re-Engage (DCA)
Reason for Contact: Disagree with legislation/policy
Why does the customer want the decision quality checked?
Customer wants to have the decision reviewed as he was not aware of the appt booked for 08/12/20 the only notification he got was via an SMS message for an appt on 18/12/20. Customer has not heard from his provider at all and has never spoken to themn about any appts that have been booked. Customer did not receive notification that his payment was suspended let alone cancelled and does not agree that his payments can be cancelled under social security law.
This DOC was created by the Internal Review / Explanation script.
DOC by [s22 redaction] on 1300306325.
__________________ANNOTATE BY [s22 redaction] ON 14 JAN 2021
Appeal has been finalised and decision set aside. Thomas was not sent any notification his payments had been suspended, only the final cancellation letter. In addition, when his payments were cancelled CDR, the penalty period did not apply on his record (system issue) and his JSP payment has been granted from the day after the cancellation, 12/1/2021. Will attempt to run the appeal script again today and advise Thomas in writing.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:ixeh4sx7e2e5z5ugpmkrptee/bafkreiapslhjduxrftorznzxug3khedcdnxikxnrkjlhyqjmev7nzaejuy@jpeg)
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