Caroline Jarrett
@cjforms.bsky.social
Forms and survey specialist.
Always keen to try to answer your questions about making better forms (and if you must, maybe even those about surveys).
Effortmark.co.uk
Always keen to try to answer your questions about making better forms (and if you must, maybe even those about surveys).
Effortmark.co.uk
Another update on today's episode of #FixTheForms
It's hard to show how baffling the Companies House experience was without dozens of screenshots, but here's a specific example of lack of user-centred design.
My company number has seven digits.
Pro tip: try adding those leading zero for me OR ...
It's hard to show how baffling the Companies House experience was without dozens of screenshots, but here's a specific example of lack of user-centred design.
My company number has seven digits.
Pro tip: try adding those leading zero for me OR ...
January 9, 2026 at 4:48 PM
Another update on today's episode of #FixTheForms
It's hard to show how baffling the Companies House experience was without dozens of screenshots, but here's a specific example of lack of user-centred design.
My company number has seven digits.
Pro tip: try adding those leading zero for me OR ...
It's hard to show how baffling the Companies House experience was without dozens of screenshots, but here's a specific example of lack of user-centred design.
My company number has seven digits.
Pro tip: try adding those leading zero for me OR ...
I really enjoyed making it and want to do more in the same pattern.
Didn’t have anyone in mind for it so it was serendipitous that my friend told me she had just redecorated her living room with a beautiful blue wallpaper with white flowers that will co-ordinate nicely with this quilt.
#QuiltSky
Didn’t have anyone in mind for it so it was serendipitous that my friend told me she had just redecorated her living room with a beautiful blue wallpaper with white flowers that will co-ordinate nicely with this quilt.
#QuiltSky
December 18, 2025 at 3:33 PM
I really enjoyed making it and want to do more in the same pattern.
Didn’t have anyone in mind for it so it was serendipitous that my friend told me she had just redecorated her living room with a beautiful blue wallpaper with white flowers that will co-ordinate nicely with this quilt.
#QuiltSky
Didn’t have anyone in mind for it so it was serendipitous that my friend told me she had just redecorated her living room with a beautiful blue wallpaper with white flowers that will co-ordinate nicely with this quilt.
#QuiltSky
The back is a pale blue sheet that I cleared from my late mother’s flat and the binding is a thin blue stripe on white from a charity shop duvet cover
#QuiltSky
#QuiltSky
December 18, 2025 at 3:33 PM
The back is a pale blue sheet that I cleared from my late mother’s flat and the binding is a thin blue stripe on white from a charity shop duvet cover
#QuiltSky
#QuiltSky
I particularly wanted to show off this fabric, the large scale print in the “Sandy Toes” collection by Anita Jeram
This picture also shows that I quilted it in gentle random-ish waves
#QuiltSky
This picture also shows that I quilted it in gentle random-ish waves
#QuiltSky
December 18, 2025 at 3:33 PM
I particularly wanted to show off this fabric, the large scale print in the “Sandy Toes” collection by Anita Jeram
This picture also shows that I quilted it in gentle random-ish waves
#QuiltSky
This picture also shows that I quilted it in gentle random-ish waves
#QuiltSky
I’ve got a #QuiltFinish to talk about today.
Came together quickly in seaside fabrics and I’m extra pleased with it especially because a friend also loved it so that’s her birthday sorted
#QuiltSky
Came together quickly in seaside fabrics and I’m extra pleased with it especially because a friend also loved it so that’s her birthday sorted
#QuiltSky
December 18, 2025 at 3:33 PM
I’ve got a #QuiltFinish to talk about today.
Came together quickly in seaside fabrics and I’m extra pleased with it especially because a friend also loved it so that’s her birthday sorted
#QuiltSky
Came together quickly in seaside fabrics and I’m extra pleased with it especially because a friend also loved it so that’s her birthday sorted
#QuiltSky
Yup. My friend became a wheelchair user last year and has been diligent with her exercises especially for upper-body strength and she likes to be self-propelled as much as possible. Same problem. She’s passed some tops to me for my #QuiltSky endeavours. Made her fave top into a bag for her.
November 22, 2025 at 1:07 PM
Yup. My friend became a wheelchair user last year and has been diligent with her exercises especially for upper-body strength and she likes to be self-propelled as much as possible. Same problem. She’s passed some tops to me for my #QuiltSky endeavours. Made her fave top into a bag for her.
We have had some strange white settling rain in Leighton Buzzard.
Context: we’ve lived here for 40 years and this is the earliest in November we’ve ever had snow so far as we can recall
Context: we’ve lived here for 40 years and this is the earliest in November we’ve ever had snow so far as we can recall
November 19, 2025 at 8:51 AM
We have had some strange white settling rain in Leighton Buzzard.
Context: we’ve lived here for 40 years and this is the earliest in November we’ve ever had snow so far as we can recall
Context: we’ve lived here for 40 years and this is the earliest in November we’ve ever had snow so far as we can recall
We rented one at Tywyn that was right on the beach, a short walk along the promenade to a very good pub, and with more easily walkable eating/drinking options a little inland. The beach was about 2m / 10ft below the little wall with handy steps down. Via Lounge Holidays
www.lounge-holidays.co.uk
www.lounge-holidays.co.uk
October 26, 2025 at 5:37 PM
We rented one at Tywyn that was right on the beach, a short walk along the promenade to a very good pub, and with more easily walkable eating/drinking options a little inland. The beach was about 2m / 10ft below the little wall with handy steps down. Via Lounge Holidays
www.lounge-holidays.co.uk
www.lounge-holidays.co.uk
Thanks @northernballet.bsky.social for wonderful performance of “Merlin” yesterday evening. Loved the interpretation and energy sustained through final show of the run.
Sorry to miss Leeds friends - chatted out after full-on #SDinGov. Will be back, especially if new-to-me train route works out
Sorry to miss Leeds friends - chatted out after full-on #SDinGov. Will be back, especially if new-to-me train route works out
September 21, 2025 at 9:00 AM
Thanks @northernballet.bsky.social for wonderful performance of “Merlin” yesterday evening. Loved the interpretation and energy sustained through final show of the run.
Sorry to miss Leeds friends - chatted out after full-on #SDinGov. Will be back, especially if new-to-me train route works out
Sorry to miss Leeds friends - chatted out after full-on #SDinGov. Will be back, especially if new-to-me train route works out
As a frequent traveller through the user-savage London Euston train station, I greatly appreciate an astonishingly innovative aspect of Leeds station: seats with plenty of legroom/luggage space on the platform with a good view of a decent departure board. Such luxury!
September 21, 2025 at 7:56 AM
As a frequent traveller through the user-savage London Euston train station, I greatly appreciate an astonishingly innovative aspect of Leeds station: seats with plenty of legroom/luggage space on the platform with a good view of a decent departure board. Such luxury!
Thanks everyone for another terrific #SDinGOV
Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on
Plus, need to update @pixlz.com as she had to miss out due to family emergency.
Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on
Plus, need to update @pixlz.com as she had to miss out due to family emergency.
September 19, 2025 at 5:18 PM
Thanks everyone for another terrific #SDinGOV
Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on
Plus, need to update @pixlz.com as she had to miss out due to family emergency.
Train journey south is an opportunity to get started on the sticky notes from my workshop on #ErrorRates and #DataQuality. A lot to reflect on
Plus, need to update @pixlz.com as she had to miss out due to family emergency.
Today’s episode of #FixTheForms relates to this visit to the GP. Husband has tremor caused by anti-rejection drugs. There’s no way he can write small enough to fill in this label - or any of the other 4 pots he has to do
#acessibility
#acessibility
July 15, 2025 at 2:24 PM
Today’s episode of #FixTheForms relates to this visit to the GP. Husband has tremor caused by anti-rejection drugs. There’s no way he can write small enough to fill in this label - or any of the other 4 pots he has to do
#acessibility
#acessibility
Our garden is brown and crispy, so I have mega hollyhock-envy for these in a front garden on my local walk
#BloomScrolling
#BloomScrolling
June 21, 2025 at 1:00 PM
Our garden is brown and crispy, so I have mega hollyhock-envy for these in a front garden on my local walk
#BloomScrolling
#BloomScrolling
Highly recommend Hull. We finally made it there a couple of years ago and really enjoyed it. The “museum quarter” is conveniently packed with good traditional pubs and interesting museums - so many museums that we returned a year later to do more of them.
June 14, 2025 at 10:41 AM
Highly recommend Hull. We finally made it there a couple of years ago and really enjoyed it. The “museum quarter” is conveniently packed with good traditional pubs and interesting museums - so many museums that we returned a year later to do more of them.
A couple of small items for #CraftFinish to get the month’s tally started. Two little drawstring gift bags.
Made quite a few of these now and I’m getting into the rhythm of them.
#QuiltSky
Made quite a few of these now and I’m getting into the rhythm of them.
#QuiltSky
June 5, 2025 at 12:29 PM
A couple of small items for #CraftFinish to get the month’s tally started. Two little drawstring gift bags.
Made quite a few of these now and I’m getting into the rhythm of them.
#QuiltSky
Made quite a few of these now and I’m getting into the rhythm of them.
#QuiltSky
In today's episode of #FixTheForms, Companies House emailed me to tell me I have do to something or other in "autumn 2025". What sort of a deadline is that? 1st September? Some other date? And why tell me about it in June, which is "summer" in this hemisphere?
It's a mystery. And confusing.
It's a mystery. And confusing.
June 4, 2025 at 3:55 PM
In today's episode of #FixTheForms, Companies House emailed me to tell me I have do to something or other in "autumn 2025". What sort of a deadline is that? 1st September? Some other date? And why tell me about it in June, which is "summer" in this hemisphere?
It's a mystery. And confusing.
It's a mystery. And confusing.
Popped into the garden between rain showers to discover that the peonies are having their moment of glory
June 3, 2025 at 3:02 PM
Popped into the garden between rain showers to discover that the peonies are having their moment of glory
(5/n) #ContentDesign folks will have immediately spotted that the phone number in this message is not the same one as in the booklet.
But I'm going to try the webchat, I collect these experiences for #FixTheForms
Oh dear, the webchat can't do it, so onto ...
But I'm going to try the webchat, I collect these experiences for #FixTheForms
Oh dear, the webchat can't do it, so onto ...
![BANK OF SCOTLAND
CAROLINE JARRETT 12:25 I do not want to renew this policy
Agent 12:25
I'm sorry you wish to cancel your policy at renewal. Please contact one of our Customer Service Representatives during our opening hours who will assist you with this.
I’m here to help if you have any more questions.
Contact Us
[Type mesasage]](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:u2su5wfxhia42xkog7jeqz3k/bafkreiefnot5n5oubakvsgpxd5xmu2my44nfiysiyl47wkkg5ogeansiye@jpeg)
June 1, 2025 at 12:28 PM
(5/n) #ContentDesign folks will have immediately spotted that the phone number in this message is not the same one as in the booklet.
But I'm going to try the webchat, I collect these experiences for #FixTheForms
Oh dear, the webchat can't do it, so onto ...
But I'm going to try the webchat, I collect these experiences for #FixTheForms
Oh dear, the webchat can't do it, so onto ...
(4/n) I needed to use 'Settings'. where I find an instruction.
"It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175."
"It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175."
June 1, 2025 at 12:28 PM
(4/n) I needed to use 'Settings'. where I find an instruction.
"It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175."
"It’s not possible to change your preference here at the moment, as your policy is pending renewal. You will be able to amend this here once your policy has renewed or you can let us know via webchat or call us on 0330 018 4175."
There is a 'what you need to do' section.
Notice that if I did want to renew, but some of my details have changed, it would be very easy to follow the instruction 'you don't need to do anything' and miss the instruction immediately below where I would in fact have to do something.
(2/n)
Notice that if I did want to renew, but some of my details have changed, it would be very easy to follow the instruction 'you don't need to do anything' and miss the instruction immediately below where I would in fact have to do something.
(2/n)
June 1, 2025 at 12:28 PM
There is a 'what you need to do' section.
Notice that if I did want to renew, but some of my details have changed, it would be very easy to follow the instruction 'you don't need to do anything' and miss the instruction immediately below where I would in fact have to do something.
(2/n)
Notice that if I did want to renew, but some of my details have changed, it would be very easy to follow the instruction 'you don't need to do anything' and miss the instruction immediately below where I would in fact have to do something.
(2/n)
Arcane bit of random stuff: I’m currently discussing with a museum about donating a historic ledger that we believe to be duplicate records of property transactions, found in a box of my late father’s papers.
May 29, 2025 at 9:18 PM
Arcane bit of random stuff: I’m currently discussing with a museum about donating a historic ledger that we believe to be duplicate records of property transactions, found in a box of my late father’s papers.
Back from a splendid train-based holiday in Scotland, after a very enjoyable #AgileManc
One fat quarter hit my stash in Manchester, but somehow another 5 and an irresistible Highland coo panel are my souvenirs from Inverness.
One fat quarter hit my stash in Manchester, but somehow another 5 and an irresistible Highland coo panel are my souvenirs from Inverness.
May 25, 2025 at 11:28 AM
Back from a splendid train-based holiday in Scotland, after a very enjoyable #AgileManc
One fat quarter hit my stash in Manchester, but somehow another 5 and an irresistible Highland coo panel are my souvenirs from Inverness.
One fat quarter hit my stash in Manchester, but somehow another 5 and an irresistible Highland coo panel are my souvenirs from Inverness.
A modest #CraftFinish today - some rhubarb from the garden turned into rhubarb and ginger marmalade.
I’m determined to label and decorate the jars as they are made this year rather than having to do dozens in a mad rush in December.
I’m determined to label and decorate the jars as they are made this year rather than having to do dozens in a mad rush in December.
May 10, 2025 at 4:03 PM
A modest #CraftFinish today - some rhubarb from the garden turned into rhubarb and ginger marmalade.
I’m determined to label and decorate the jars as they are made this year rather than having to do dozens in a mad rush in December.
I’m determined to label and decorate the jars as they are made this year rather than having to do dozens in a mad rush in December.
The garden is definitely wilting a little due to lack of rain and sandy soil. The tulips are all over, but the first poppy has appeared to cheer me up.
May 9, 2025 at 12:51 PM
The garden is definitely wilting a little due to lack of rain and sandy soil. The tulips are all over, but the first poppy has appeared to cheer me up.
I may have to start a new thread on #DoNotNeedAI
Today: use AI to analyse complaints, from someone who admits he's not an expert.
Counter-suggestion: Read some complaints and think about them. Yes, you, senior manager. You'd learn a lot.
assets.publishing.service.gov.uk/media/67dadc...
Today: use AI to analyse complaints, from someone who admits he's not an expert.
Counter-suggestion: Read some complaints and think about them. Yes, you, senior manager. You'd learn a lot.
assets.publishing.service.gov.uk/media/67dadc...
![33. Steve Russell, Chief Delivery Officer at NHS England, told us that complaints are a really good example of an area where AI tools could be used to identify themes but where this technology is not yet in place.
“Complaints are a really good example [of an area where AI tools could be used to identify themes]. You can see the numbers, but spotting a pattern and going, ‘there has been the same cluster of complaints about these issues or this practitioner
over a longitudinal period,’ is less sophisticated in most, but not all, organisations. One thing we have been considering is the opportunity to use AI to spot patterns in complaints. I am not an expert in this [area], so I do not know the extent to which it is widely available, although it could be.”
Steve Russell, Chief Delivery Officer, NHS England, 24 July 2024](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:u2su5wfxhia42xkog7jeqz3k/bafkreidqq7cxo7mfbxd724vrlhcen6ykg4yg5d6t7vn55epgpteegbfv3i@jpeg)
May 7, 2025 at 6:05 PM
I may have to start a new thread on #DoNotNeedAI
Today: use AI to analyse complaints, from someone who admits he's not an expert.
Counter-suggestion: Read some complaints and think about them. Yes, you, senior manager. You'd learn a lot.
assets.publishing.service.gov.uk/media/67dadc...
Today: use AI to analyse complaints, from someone who admits he's not an expert.
Counter-suggestion: Read some complaints and think about them. Yes, you, senior manager. You'd learn a lot.
assets.publishing.service.gov.uk/media/67dadc...