Tigrath
@tigrath.bsky.social
She/They | Dragons, Games, Cartoons, TTRPGs, the color green | long-winded storyteller
Reposted by Tigrath
So, obviously the whole Itchio / Visa / Mastercard thing is very bad, and I see a lot of calling campaigns kicking off, so I tried to put together a list of things that can move the needle at a call center. Do with this info what you will.
So, WFM guy here, I crunch call center numbers all day and advise management on performance and staffing requirements. Here are some concrete goals to keep in mind with any sort of calling campaign: 🧵
July 25, 2025 at 5:27 PM
So, obviously the whole Itchio / Visa / Mastercard thing is very bad, and I see a lot of calling campaigns kicking off, so I tried to put together a list of things that can move the needle at a call center. Do with this info what you will.
Reposted by Tigrath
Currently on the phone with Visa
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
July 26, 2025 at 8:53 PM
Currently on the phone with Visa
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
Reposted by Tigrath
This is praxis, I’m so serious. Politely wasting as much time as physically possible. Rage doesn’t work. Wasting their money complaining does. This thread contains a GREAT script for being a confused but polite menace, talking point by talking point
Currently on the phone with Visa
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
Instead of starting with a complaint, I approached this as a Confused American Consumer who doesn't understand why they can't buy things off a website they use
The call center rep immediately asked if it was about Steam/itch
(cont)
July 26, 2025 at 10:46 PM
This is praxis, I’m so serious. Politely wasting as much time as physically possible. Rage doesn’t work. Wasting their money complaining does. This thread contains a GREAT script for being a confused but polite menace, talking point by talking point
Reposted by Tigrath
There's no anomaly here. People, globally, volunteer their time to powerful public goods the moment they're not actively terrified that they'll lose their home, their food, and their freedom. Which means that capitalism requires us all to live in fear, always - because it can't compete with free.
“Wikipedia is this economic anomaly. In many ways, it’s sort of magical that people will just volunteer without explicit economic incentives to create artifacts that are meant to share knowledge with everyone in the world”
July 27, 2025 at 5:43 PM
There's no anomaly here. People, globally, volunteer their time to powerful public goods the moment they're not actively terrified that they'll lose their home, their food, and their freedom. Which means that capitalism requires us all to live in fear, always - because it can't compete with free.
Reposted by Tigrath
I feel like most of my followers know this but because I see a lot of cis folks who have a specific blind spot for it:
This includes the theme park. I don't care if you want Butterbeer or want to get a wand or are already there so why not just walk in. It's all Her. Everything with the name is Her.
This includes the theme park. I don't care if you want Butterbeer or want to get a wand or are already there so why not just walk in. It's all Her. Everything with the name is Her.
J.K. Rowling is using her wealth attained from the "Harry Potter" series to create an organization dedicated to removing transgender people's rights "in the workplace, in public life, and in protected female spaces.”
🔗: bit.ly/3ZBRxYk
🔗: bit.ly/3ZBRxYk
May 29, 2025 at 12:56 AM
I feel like most of my followers know this but because I see a lot of cis folks who have a specific blind spot for it:
This includes the theme park. I don't care if you want Butterbeer or want to get a wand or are already there so why not just walk in. It's all Her. Everything with the name is Her.
This includes the theme park. I don't care if you want Butterbeer or want to get a wand or are already there so why not just walk in. It's all Her. Everything with the name is Her.
Reposted by Tigrath
but if i'm not allowed to feed artists into my artist killing machine it's going to be basically impossible for the machine to keep killing artists. is that what you want?? and before you answer keep in mind this is a very expensive machine
May 27, 2025 at 1:37 AM
but if i'm not allowed to feed artists into my artist killing machine it's going to be basically impossible for the machine to keep killing artists. is that what you want?? and before you answer keep in mind this is a very expensive machine
Reposted by Tigrath
Our friend @ubersaur.bsky.social attended the #gsfc2025 charity auction and sent us this, and the ending has made my whole con omfg. I wish I coulda been there!
I never got to spot the badge of the bat suiter (amazing suit wherever you are btw!!) so if you know them maybe @ em!
I never got to spot the badge of the bat suiter (amazing suit wherever you are btw!!) so if you know them maybe @ em!
March 31, 2025 at 5:15 AM
Our friend @ubersaur.bsky.social attended the #gsfc2025 charity auction and sent us this, and the ending has made my whole con omfg. I wish I coulda been there!
I never got to spot the badge of the bat suiter (amazing suit wherever you are btw!!) so if you know them maybe @ em!
I never got to spot the badge of the bat suiter (amazing suit wherever you are btw!!) so if you know them maybe @ em!
Reposted by Tigrath
It's also the day for my favorite meme!
If this aging Klingon warrior can get it right, so can anyone.
If this aging Klingon warrior can get it right, so can anyone.
March 31, 2025 at 3:12 PM
It's also the day for my favorite meme!
If this aging Klingon warrior can get it right, so can anyone.
If this aging Klingon warrior can get it right, so can anyone.
ok, a purely positive post on #aquatifur2024 - 100% best time I've had at a con and working a dealers den. worked hard but had a wonderful weekend and was still left with time to suit. can't wait for next year
ps if you took a photo of a hognose snake suiter peeking out of a box, i want that photo
ps if you took a photo of a hognose snake suiter peeking out of a box, i want that photo
November 12, 2024 at 6:57 PM
ok, a purely positive post on #aquatifur2024 - 100% best time I've had at a con and working a dealers den. worked hard but had a wonderful weekend and was still left with time to suit. can't wait for next year
ps if you took a photo of a hognose snake suiter peeking out of a box, i want that photo
ps if you took a photo of a hognose snake suiter peeking out of a box, i want that photo
had such a good time at #aquatifur2024 i could almost forget how my compact car, parked well within the lines, got crunched by somebody who couldn't be bothered to leave insurance info. almost, since i gotta drive 5 hours home paranoid my front bumper's gonna come off.
really great time though 💚
really great time though 💚
November 11, 2024 at 4:05 AM
had such a good time at #aquatifur2024 i could almost forget how my compact car, parked well within the lines, got crunched by somebody who couldn't be bothered to leave insurance info. almost, since i gotta drive 5 hours home paranoid my front bumper's gonna come off.
really great time though 💚
really great time though 💚