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miriamra.bsky.social
Miriam Rivas-Aguilar
@miriamra.bsky.social
230 followers 530 following 12 posts
Proud COO at Care Opinion CIC I Independent non-profit careopinion.org.uk @careopinion.org.uk
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miriamra.bsky.social
Miriam Rivas-Aguilar @miriamra.bsky.social · Jun 25
As NHS.uk closes its feedback service, Care Opinion continues to offer a space for openness, learning and patient voice. Read the latest @careopinion.org.uk blog from our @jamesfm55.bsky.social ✨ #NHS #transparency #onlinefeedback
jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 25
Now that nhs.uk has decided to close it's patient feedback service for England, I've blogged about what's happening and what NHS trusts should do next. (Clue: look at @careopinion.org.uk!)

www.careopinion.org.uk/blogposts/12...
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careopinion.org.uk
Care Opinion @careopinion.org.uk · 20d
This #OrganDonationWeek, we’re sharing a family’s story of their sister who sadly passed away in ICU. While grieving, they found comfort knowing she was able to donate her organs, “giving the gift of life to others,” they said. #NIAS @setrust.bsky.social
Read more:
🔗 www.careopinion.org.uk/1380613
Image with a decorative flower. The Care Opinion logo appears in the bottom right corner. In the centre, a quote from the story reads: “My sister was admitted to ICU in May 2025. She sadly didn’t make it, but was able to donate organs, giving the gift of life to others and potentially saving other families from the heartache my family now knows.”
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careopinion.org.uk
Care Opinion @careopinion.org.uk · 26d
Join us for our Autumn Conference on Thursday 23rd October (9am–12:30pm, online & free).
💬 Hear how stories are shaping better care
💬 Learn from the latest research
💬 Connect with colleagues, share ideas, and shape the future of care
👉 Register now: events.teams.microsoft.com/event/4feed0...
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yhpsrc.bsky.social
NIHR Yorkshire and Humber PSRC @yhpsrc.bsky.social · Aug 19
🔎 Is it keeping you safe… or just routine?

Our blog on why some safety routines in #Healthcare don't benefit patients is now available to read on
@careopinion.org.uk

careopinion.org.uk/blogposts/12...

#PatientSafety @rebeccalawton.bsky.social
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Aug 13
What a wonderful #endoflife care story from the Southern Health & Social Care Trust - read the full story on @careopinion.org.uk 👇
www.careopinion.org.uk/1383153
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fraserg.bsky.social
Fraser Gilmore @fraserg.bsky.social · Jul 28
NHS England says that by 2026, patient feedback should reach clinicians + drive change.

At @careopinion.org.uk , we’ve been making that happen for 20 years.

Curious how it works?
Read my new blog: 👇 www.careopinion.org.uk/blogposts/12...

#CareOpinion #NHS #PatientFeedback #HealthCare
Listening, learning, improving – How Care Opinion supports NHS England's 10 Year vision
Update from Care Opinion
www.careopinion.org.uk
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Jul 14
Today we share this wonderful story that made our team smile @Hampshire and Isle of Wight NHS FT , it tells of the praise and gratitude to staff who were able to help this patient. Simple things we take for granted can bring so much joy. Read the full story here: www.careopinion.org.uk/1376175
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fraserg.bsky.social
Fraser Gilmore @fraserg.bsky.social · Jun 27
@careopinion.org.uk are honoured this year to be featured in the CMO Sir Gregor Smith's Casebook, which shows examples of #RealisticMedicine and #ValuesBasedHealthAndCare provided across Scotland. You can find us on page 21, amongst the other wonderful examples www.gov.scot/binaries/con...
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patientlibrary.bsky.social
Patient Experience Library @patientlibrary.bsky.social · Jun 26
Sept 2024: Lord Darzi review of NHS in England says “the patient voice is not loud enough”.

June 2025: NHS England shuts down its online patient feedback service.

Seems like a rather large gap between words and actions…

@england.nhs.uk
@rthonwesstreeting.bsky.social
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miriamra.bsky.social
Miriam Rivas-Aguilar @miriamra.bsky.social · Jun 25
As NHS.uk closes its feedback service, Care Opinion continues to offer a space for openness, learning and patient voice. Read the latest @careopinion.org.uk blog from our @jamesfm55.bsky.social ✨ #NHS #transparency #onlinefeedback
jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 25
Now that nhs.uk has decided to close it's patient feedback service for England, I've blogged about what's happening and what NHS trusts should do next. (Clue: look at @careopinion.org.uk!)

www.careopinion.org.uk/blogposts/12...
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Reposted by Miriam Rivas-Aguilar
jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 16
Despite everything, there is still so much to be grateful for... lovely story for Raigmore Hospital @nhshighland.scot.nhs.uk

www.careopinion.org.uk/1369110
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Jun 17
Every person in this story, from the midwife who acted in seconds to the domestic staff who brought a quiet cup of tea, made a difference at @nhshighland.scot.nhs.uk.

This is not a story that can be summed up in one quote. It’s one to be read in full and felt deeply. www.careopinion.org.uk/1369110
This image features a decorative element of an adult hand holding a baby’s hand, the Care Opinion logo, and a direct quote from the story, which reads as follows: “You gave our son the best start, and you gave us the strength and support to walk through it beside him. You were there at a time when we were at our most vulnerable, and you held us up. We will never, ever forget that.”
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jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 5
Excited to see this new study of defensiveness to patient feedback + the impact on organisational learning, based on stories shared on @careopinion.org.uk. It's long + complex, so will need some digesting... 🤓

journals.plos.org/plosone/arti...
The complaint handler’s bind: How organisational constraints lead to defensive responses to criticism Alex Gillespie ,Tom Reader Published: June 2, 2025 https://doi.org/10.1371/journal.pone.0325185
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Jun 5
👋 We're excited to share our latest blog covering our Spring Conference 2025 - We were delighted to welcome guest speakers and attendees from around the world who all shared an interest in the power of online public feedback 👇
#COconf25

www.careopinion.org.uk/blogposts/12...
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Jun 6
This powerful story describes the impact of #mentalillness on a young person and her family. With support from the #CAMHS team @nhstayside.bsky.social, she found safety, trust and a space to heal. She slowly rebuilt her confidence and rediscovered her love for life.
🔗 www.careopinion.org.uk/1361251
This image has the Care Opinion logo and two decorative speech bubble elements, along with some text. The text reads the following: "My deepest thanks go to Amy and the incredible team at Perth CAMHS for their truly remarkable work and dedication."
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careopinion.org.uk
Care Opinion @careopinion.org.uk · Jun 4
Feeling inspired by our Spring Conference? Or perhaps you weren’t able to attend?

Good news! A blog with all the recordings is coming soon.

Even better! Registration for our Autumn Conference is now open. We’d love to see you there! #COconf25

🔗 Register: events.teams.microsoft.com/event/4feed0...
Care Opinion logo with decorative elements including coloured lines and a speech bubble. Text reads: Autumn Online Conference 2025.
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jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 3
It takes a lot of different people to make healthcare safe and effective. They all matter.

So let's have patient feedback systems which reach further than just doctors + nurses.

www.careopinion.org.uk/1359101
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jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · Jun 2
Can online patient feedback warn us of a drift to failure?

New blog post: @careopinion.org.uk research chat 24. Enjoy! 🙂

www.careopinion.org.uk/blogposts/12...
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krisztinap.bsky.social
Krisztina Patocs @krisztinap.bsky.social · May 29
Kelly's words really resonated with me from the session with @careopinioncanada.bsky.social: "Stories are data with heart". The conversation is so inspiring and thank you for sharing your journey with us! #COconf25
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
Amazing! Thank you so much
@careopinioncanada.bsky.social
Next up, it's awards time! Celebrating our Star Responders ⭐ #COconf25
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
But, what makes a star responder we hear you ask! Well...... #COconf25
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
Here are the 2 research papers that we are discussing in our current research chat: pmc.ncbi.nlm.nih.gov/articles/PMC... and journals.lww.com/qmhcjournal/... #COconf25
Learning from Patients: The Impact of Using Patients’ Narratives on Patient Experience Scores
Enthusiasm has grown about using patients’ narratives — stories about care experiences in patients’ own words — to advance organizations’ learning about the care that they deliver and how to improve i...
pmc.ncbi.nlm.nih.gov
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
'Stories are data but with heart' 🤍 Impactful words from Kelly Turner @careopinioncanada.bsky.social #COconf25
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jamesfm55.bsky.social
James Munro @jamesfm55.bsky.social · May 29
At #coConf25 it's so inspiring hearing about the @careopinioncanada.bsky.social journey so far 💓
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
Feedback can be such a rich source of information for organisations...
🗨️ 'Every person has a story'
🗨️ 'There is so much richness in narrative'
🗨️ 'It's not just stories, patients have ideas to improve a system'
🗨️ 'Feedback can be useful narrative'
#COconf25
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careopinion.org.uk
Care Opinion @careopinion.org.uk · May 29
'Deep listening to and learning from feedback can be powerful to make change'..... @careopinioncanada.bsky.social #COconf25
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