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Picker @pickereurope.bsky.social · 1d

Today, we’ve published ‘Learning from the Best – celebrating patient experience innovations to help deliver the 10 Year Plan’, which maps the #PEN25 Awards winners to the Plan’s key chapters, and provides scalable examples of progress.

Read the publication: bit.ly/PEN10YearPlan

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Picker @pickereurope.bsky.social · 1d

The #NHS10YearPlan sets out a clear ambition: to build a healthcare system fit for the future, shifting care from hospitals to communities, from analogue to digital, and to strengthen quality, safety, and equity for all. Delivering that vision will also depend on how people experience care.

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Picker @pickereurope.bsky.social · 2d

On 2 Oct at the @unibirmingham.bsky.social, we celebrated a shared truth: care is more than treatment. Southern Health & Social Care Trust won #PEN25 for 'Seasons of Life' — a powerful initiative reframing grief as a journey of connection and identity: bit.ly/SHPEN25.

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Picker @pickereurope.bsky.social · 2d

You’re an ideal candidate if you: 

✅ Are aged 16+ 
✅ Live in the UK
✅ Are currently waiting for an #NHS appointment, procedure or treatment

For more information, please read our online information sheet: bit.ly/NHSWaiting

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#NHSWaitList #PatientExperience #OnlineSurvey #PickerInsights

Information sheet: share your experience of waiting for care

Picker is currently developing a survey to understand experiences of waiting for care. As part of the development process, we would like individuals to take part in an interview where we will go throu...

bit.ly

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Picker @pickereurope.bsky.social · 2d

Are you waiting for an #NHS appointment, procedure or treatment? We’re looking for people to complete a survey to build our understanding of people’s experiences of waiting for planned NHS care in the #UK. 

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Reposted by Picker

MJGreenhough @markgreenhough.bsky.social · 8d

#PEN25 great day at the picker awards - only mental health representatives we think

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Picker @pickereurope.bsky.social · 7d

Congratulations to our overall winner of the 2025 PEN Awards!

We’re delighted that this year’s overall winner is Southern Health and Social Care Trust, recognised for their ‘Seasons of Life’ initiative.

#PEN25 #PXInnovators #PersonCentredCare #PatientExperience #HealthAwards #AmazonBusiness

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Picker @pickereurope.bsky.social · 7d

We’re back for the afternoon sessions of the Picker Experience Network Awards with more winners to be revealed. The energy and inspiration today have been outstanding!

#PEN25
#PersonCentredCare #PatientExperience
#HealthAwards

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Picker @pickereurope.bsky.social · 7d

From its humble beginnings in 2018, to raising over £750,000, to becoming the first UK ICU garden to offer fresh air therapy during the pandemic — this space has transformed the experiences of more than 5,000 patients, families, and staff.

#PEN25 #PXInnovators #PersonCentredCare

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Picker @pickereurope.bsky.social · 7d

Last year’s overall PEN Award winners are back to share their journey, and what a story it is. Born from a patient’s simple wish to feel fresh air again, the Secret Garden has grown into a sanctuary beside the ICU at University Hospitals Plymouth NHS Trust.

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Picker @pickereurope.bsky.social · 8d

Freya Williams, one of today’s inspiring keynote speakers and a paediatric nurse, shared the realities of living with Ehlers Danlos syndrome (EDS), and how her lived experience has helped others.

#PEN25 #PXInnovators #EhlersDanlosSyndrome #PersonCentredCare #PatientExperience #HealthAwards

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Reposted by Picker

scoopyoiseau.bsky.social @scoopyoiseau.bsky.social · 8d

Great to be at @pickereurope.bsky.social #pen25 today. Best of luck to everyone up for award, hope you all have a fabulous day! ⭐️

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Picker @pickereurope.bsky.social · 8d

We’ll carry you along with us and share updates and highlights throughout the day.

Picker Experience Network
University of Birmingham

#PEN25 #PXInnovators #PersonCentredCare #PatientExperience #HealthAwards #AmazonBusiness

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Picker @pickereurope.bsky.social · 8d

The 2025 PEN Awards are officially underway. Today is not only about celebration, it’s about coming together.

We’re gathering in one place for connection, shared learning, and inspiration.

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Picker @pickereurope.bsky.social · 9d

Do you work on the frontline in urgent or emergency care in England? We want to hear from you.

Your feedback will help shape the 2026 Urgent and Emergency Care Survey, part of the #NHS Patient Survey Programme.

Learn more: bit.ly/UEC26

#UrgentCare #EmergencyCare #FrontlineStaff #Survey

Picker @pickereurope.bsky.social · 14d

Our newly published study, led by Dr Petros Perros (@newcastleuni.bsky.social) with our very own co-authors @ajpoots-phd.bsky.social, @amytallett.bsky.social and Harriet Hay, reveals important gaps in how people understand and manage #hypothyroidism.

Find out more: bit.ly/FrontiersSept25

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Picker @pickereurope.bsky.social · 16d

Next Thursday, 2nd October, the Picker Experience Network Awards at @unibirmingham.bsky.social will bring together health and care leaders to share learning and recognise those making a difference for patients, families, and staff.

Book your place: bit.ly/PENAwardsTickets.

#PEN25 #Picker

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Picker @pickereurope.bsky.social · 17d

Please note the new date for our webinar with #AmazonBusiness on person centred procurement: 23rd October, at 12:30pm.

Learn how smarter procurement improves #carequality, boosts efficiency, and restores time to health and care staff.

Register here: bit.ly/PCPWebinar25

#PersonCentredCare

Picker @pickereurope.bsky.social · 21d

Good facilitation in healthcare isn’t about having all the answers. It’s about helping patients, staff, and carers find them together.

Our one-day course gives you the chance to practice those skills, learn from experienced facilitators, and grow your confidence.

Join us: bit.ly/4f1l0le.

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Picker @pickereurope.bsky.social · 21d

What does it really feel like to be a patient in today’s #NHS?

The 2024 #AdultInpatientSurvey, coordinated by us for the #CareQualityCommission (CQC), gives us the answers. It paints a picture of both progress and hard truths.

Read the full blog here: bit.ly/IP24Blog

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Picker @pickereurope.bsky.social · 21d

Great to see our COO, Phillip Stylianides currently representing @pickereurope.bsky.social at the #PXCongress in #Jakarta, #Indonesia. In his session today, Phil explained how healthcare leaders can look past surface-level metrics to find insights that improve patient and staff experiences.

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Picker @pickereurope.bsky.social · 22d

In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to.

Read the full piece: bit.ly/BMJSept25

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Picker @pickereurope.bsky.social · 22d

Clear Cane Chronicles by Cynthia Overton, PhD shows why listening to patients isn’t optional—it’s essential for safety and quality. Learn more: bit.ly/3I2r2pJ

#WorldPatientSafetyDay #PickerPrinciples #PatientVoice #ClearCaneChronicles

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Picker @pickereurope.bsky.social · 22d

On #WorldPatientSafetyDay, we spotlight the role of the patient voice in safeguarding care.

The Picker Principles of Person Centred Care remind us that true safety goes beyond checklists—it happens when patients and providers work as partners, shaping care around people’s lives.

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Picker @pickereurope.bsky.social · 23d

Since 1986, we’ve been asking patients what matters most and using their voices to reshape care. In 2013, #Cemplicity joined that mission, making real-time feedback possible and turning insights into action. Now we’re taking the next step together.

Read more: bit.ly/CemplicityPartnership