Miriam Rivas-Aguilar
@miriamra.bsky.social
Proud COO at Care Opinion CIC I Independent non-profit careopinion.org.uk
@careopinion.org.uk
@careopinion.org.uk
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Support for research | Care Opinion
At Care Opinion we believe research is vital to understand people's experiences of care and how…
www.careopinion.org.uk
Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research
Reposted by Miriam Rivas-Aguilar
On Care Opinion, stories aren’t just good or bad. They’re personal.
One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404...
Even small changes can have a real impact.
One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404...
Even small changes can have a real impact.
November 24, 2025 at 2:50 PM
On Care Opinion, stories aren’t just good or bad. They’re personal.
One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404...
Even small changes can have a real impact.
One story thanked the Asha Centre at #WHSCT and suggested a small change about the butter. The service listened and responded with a change: www.careopinion.org.uk/1389147#1404...
Even small changes can have a real impact.
Reposted by Miriam Rivas-Aguilar
Thinking about online patient feedback...
In some orgs it's data: log, count, report.
In some it's cases: listen, resolve, close.
In some it's culture: learn, improve, be open.
In some orgs it's data: log, count, report.
In some it's cases: listen, resolve, close.
In some it's culture: learn, improve, be open.
November 11, 2024 at 10:41 AM
Thinking about online patient feedback...
In some orgs it's data: log, count, report.
In some it's cases: listen, resolve, close.
In some it's culture: learn, improve, be open.
In some orgs it's data: log, count, report.
In some it's cases: listen, resolve, close.
In some it's culture: learn, improve, be open.
Celebrating @careopinion.org.uk and all the social enterprises putting people and planet before profit.💗
#NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay
#NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay
We're a proud social enterprise and today is #SocialEnterpriseDay - a moment to raise awareness and celebrate the amazing work carried out by these businesses around the world, including @careopinion.org.uk. But what is a social enterprise?...
#CareOpinion
#CareOpinion
November 20, 2025 at 4:15 PM
Celebrating @careopinion.org.uk and all the social enterprises putting people and planet before profit.💗
#NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay
#NHS #OnlineFeedback #SocEnt #SocialEnterpriseDay
"We've supported the work of many academic teams over the past 20 years, and there are now around 50 published #research papers, four completed #PhDs, and two more PhDs in progress" -latest blog from our @jamesfm55.bsky.social Director of Research & Development #onlinefeedback ✨
Online patient feedback: where's the evidence?
Question from Care Opinion
www.careopinion.org.uk
November 16, 2025 at 4:59 PM
"We've supported the work of many academic teams over the past 20 years, and there are now around 50 published #research papers, four completed #PhDs, and two more PhDs in progress" -latest blog from our @jamesfm55.bsky.social Director of Research & Development #onlinefeedback ✨
Reposted by Miriam Rivas-Aguilar
You can learn more about this project, and other examples of patient experience excellence and innovation, in the #PEN25 Book of Best Practice and our ‘Learning from the Best: Patient Experience and the NHS 10 Year Plan’ publication:
🔗 bit.ly/PENBoBP
🔗 bit.ly/PEN10YearPlan
#PersonCentredCare
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🔗 bit.ly/PENBoBP
🔗 bit.ly/PEN10YearPlan
#PersonCentredCare
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October 24, 2025 at 8:35 AM
You can learn more about this project, and other examples of patient experience excellence and innovation, in the #PEN25 Book of Best Practice and our ‘Learning from the Best: Patient Experience and the NHS 10 Year Plan’ publication:
🔗 bit.ly/PENBoBP
🔗 bit.ly/PEN10YearPlan
#PersonCentredCare
[2/2]
🔗 bit.ly/PENBoBP
🔗 bit.ly/PEN10YearPlan
#PersonCentredCare
[2/2]
It’s Living Wage Week! 🎉
Care Opinion is proud to be part of the movement of over 16,000 employers making a difference by paying the real Living Wage - because everyone deserves a decent standard of living.
Will your organisation join us?
Find out more at: www.livingwage.org.uk #LivingWageWeek
Care Opinion is proud to be part of the movement of over 16,000 employers making a difference by paying the real Living Wage - because everyone deserves a decent standard of living.
Will your organisation join us?
Find out more at: www.livingwage.org.uk #LivingWageWeek
November 13, 2025 at 8:56 PM
Reposted by Miriam Rivas-Aguilar
Well, that's a wrap (sobs) BUT what a conference it has been! Thank you so much to all our fab guest speakers and for all of those who have come along to watch! And big thanks to the great @careopinion.org.uk team for all their hard work in front and behind the scenes! #COconf25
October 23, 2025 at 11:23 AM
Well, that's a wrap (sobs) BUT what a conference it has been! Thank you so much to all our fab guest speakers and for all of those who have come along to watch! And big thanks to the great @careopinion.org.uk team for all their hard work in front and behind the scenes! #COconf25
Reposted by Miriam Rivas-Aguilar
We are delighted to be hearing from Mariska Vernon-Stroud of @nhslothian.bsky.social about the great journey of the health board engaging with the public on @careopinion.org.uk at our conference. #COconf25
October 23, 2025 at 10:45 AM
We are delighted to be hearing from Mariska Vernon-Stroud of @nhslothian.bsky.social about the great journey of the health board engaging with the public on @careopinion.org.uk at our conference. #COconf25
Reposted by Miriam Rivas-Aguilar
So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25
October 23, 2025 at 10:59 AM
So excited to be hearing from Lisa Townsend from Royal Devon University Healthcare NHS Foundation trust, about "the power of data and voice" at the @careopinion.org.uk conference #COconf25
Huge Congratulations to our star responders:
⭐ Victoria McCrory @northernhsct.bsky.social
⭐ Nicolas Blandini (Royal Devon University Healthcare NHS Trust)
⭐Gaynor Bird @nhsggc.bsky.social
Your empathic and considered responses really do make the difference! 👏 #COconf25
⭐ Victoria McCrory @northernhsct.bsky.social
⭐ Nicolas Blandini (Royal Devon University Healthcare NHS Trust)
⭐Gaynor Bird @nhsggc.bsky.social
Your empathic and considered responses really do make the difference! 👏 #COconf25
October 23, 2025 at 11:26 AM
Reposted by Miriam Rivas-Aguilar
'Care Opinion allows us to see unique perspective' really inspiring presentation from Linda Craig....oh and what an impactful title for a presentation too! #Coconf25
October 23, 2025 at 10:41 AM
'Care Opinion allows us to see unique perspective' really inspiring presentation from Linda Craig....oh and what an impactful title for a presentation too! #Coconf25
Reposted by Miriam Rivas-Aguilar
Well how fab is this...Mariska from @nhslothian.bsky.social sharing ways in which Care Opinion can be used as a tool for celebration! A few ways in which they celebrate their staff! 🎉 #COconf25
October 23, 2025 at 10:53 AM
Well how fab is this...Mariska from @nhslothian.bsky.social sharing ways in which Care Opinion can be used as a tool for celebration! A few ways in which they celebrate their staff! 🎉 #COconf25
Reposted by Miriam Rivas-Aguilar
At the @careopinion.org.uk conference, Linda Craig has shared some wonderful impacts of narrative feedback #COconf25
October 23, 2025 at 10:39 AM
At the @careopinion.org.uk conference, Linda Craig has shared some wonderful impacts of narrative feedback #COconf25
Reposted by Miriam Rivas-Aguilar
💬 Session 4 - Our super fab support team will be hosting our next session with input from some of our super wonderful subscribers 'Subscriber support: reflections on inspiring change' ✨ #COconf25 @emmaln14.bsky.social @charlotteborthwick.bsky.social
October 23, 2025 at 10:17 AM
💬 Session 4 - Our super fab support team will be hosting our next session with input from some of our super wonderful subscribers 'Subscriber support: reflections on inspiring change' ✨ #COconf25 @emmaln14.bsky.social @charlotteborthwick.bsky.social
Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research
Support for research | Care Opinion
At Care Opinion we believe research is vital to understand people's experiences of care and how…
www.careopinion.org.uk
October 23, 2025 at 10:21 AM
Fascinating and thought provoking session around defensiveness and responding on @careopinion.org.uk, with our @jamesfm55.bsky.social, Tom Reader and Alex Gillespie. #COconf25 -this #research chat will be available on our blog, and here are also another 25! 👇 www.careopinion.org.uk/info/research
Reposted by Miriam Rivas-Aguilar
.......'there is a citizenship aspect for the person leaving the feedback; to help others' 💭 food for thought #COconf25 Research chat 26
October 23, 2025 at 9:56 AM
.......'there is a citizenship aspect for the person leaving the feedback; to help others' 💭 food for thought #COconf25 Research chat 26
Reposted by Miriam Rivas-Aguilar
Fascinating session called "Understanding defensiveness: learning from responses to stories on Care Opinion?" at the @careopinion.org.uk conference from @jamesfm55.bsky.social with great speakers Prof's Alex Gillespie and Tom Reader #COConf25
October 23, 2025 at 9:58 AM
Fascinating session called "Understanding defensiveness: learning from responses to stories on Care Opinion?" at the @careopinion.org.uk conference from @jamesfm55.bsky.social with great speakers Prof's Alex Gillespie and Tom Reader #COConf25
Reposted by Miriam Rivas-Aguilar
"For any patient voice to have impact, there has to be listening" Prof Alex Gillespie. @lsepbs.bsky.social Fascinating research chat going on here. If you would like to watch our previous research chats, follow this link 👀https://www.careopinion.org.uk/info/research-chats #Coconf25
Care Opinion research chats | Care Opinion
Welcome to our research chats: each one a half-hour, informal, online conversation with a…
www.careopinion.org.uk
October 23, 2025 at 9:45 AM
"For any patient voice to have impact, there has to be listening" Prof Alex Gillespie. @lsepbs.bsky.social Fascinating research chat going on here. If you would like to watch our previous research chats, follow this link 👀https://www.careopinion.org.uk/info/research-chats #Coconf25
Reposted by Miriam Rivas-Aguilar
"Care Opinion does provide the ideal safe and secure platform for their views" such wonderful words from an author that is sharing how posting their feedback has had an impact for them and services alike. #COconf25
October 23, 2025 at 9:12 AM
"Care Opinion does provide the ideal safe and secure platform for their views" such wonderful words from an author that is sharing how posting their feedback has had an impact for them and services alike. #COconf25
Reposted by Miriam Rivas-Aguilar
💬 Session 3 - Research chat 26. We are delighted to welcome Prof Alex Gillsepie and Dr Tom Reader in conversation with our @jamesfm55.bsky.social 'Understanding defensiveness: learning from responses to stories on Care Opinion' #Coconf25
October 23, 2025 at 9:24 AM
💬 Session 3 - Research chat 26. We are delighted to welcome Prof Alex Gillsepie and Dr Tom Reader in conversation with our @jamesfm55.bsky.social 'Understanding defensiveness: learning from responses to stories on Care Opinion' #Coconf25
Hearing the patient voice in our second session was so well received by our #COconf25 attendees. 'The story behind the story: A Care Opinion author reflection'. In this recorded session, Gordon shared his experience of sharing his story on @careopinion.org.uk following an early #stroke♥️
October 23, 2025 at 9:32 AM
Hearing the patient voice in our second session was so well received by our #COconf25 attendees. 'The story behind the story: A Care Opinion author reflection'. In this recorded session, Gordon shared his experience of sharing his story on @careopinion.org.uk following an early #stroke♥️
Reposted by Miriam Rivas-Aguilar
💬 Session 2 - what an amazing opportunity we have next to hear from an author on their experience of leaving their story with Care Opinion! #COconf25
October 23, 2025 at 8:53 AM
💬 Session 2 - what an amazing opportunity we have next to hear from an author on their experience of leaving their story with Care Opinion! #COconf25
Reposted by Miriam Rivas-Aguilar
💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25
October 23, 2025 at 8:38 AM
💌 'Care Opinion is a letter in a bottle' @careopinionau.bsky.social #COconf25
Reposted by Miriam Rivas-Aguilar
How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social
October 23, 2025 at 8:29 AM
How wonderful that Ellen and Sarah can join us all the way from Brisbane! "We love it when staff are mentioned positively, we love giving them a shout out" CO Hero ⭐ #COconf25 @careopinionau.bsky.social